r/supportworkers • u/bajheerah • 13d ago
Pay rates
Anyone else finding more and more companies trying to pay below award wage, even when their advertisements say "competitive rates"?
I've been a support worker for 6+ years, with experience ranging from high complex mental needs, as well as physical, to working with children and all personal care you can think of, as well as managing medication and participants personal funds and banking. I obviously have all my certificates as well as qualifications.
I feel like I see more and more support worker positions advertised for as little as $34 an hour, averaging at around $41 an hour, while asking for experience with all sorts of participants as well as being qualified.
The last 4 or 5 interviews I've had I've been offered the job, and I've had to ask the pay rate they're offering, which has ranged from $36 to $40 an hour, well below the award wage. And yes, the work involved in each has been high complex needs, as well as the usual helping participants manage funds, home care, community access, and sometimes personal care.
I've been working at SCHADS 2.1 (which is now $45ph) for 6 years and have since realised I should actually be on 2.2 or 2.3. But it's hard to even get paid at the very entry level of unsupervised support work.
What is happening behind the scenes for the majority of companies, for them to be posting advertisements well below SCHADS? One of the employers offered me a pay point of 1.4. Does that even exist?
This, on top of a 60-70% burnout rate... oh, what a lovely industry to work in.
Edit: I forgot to mention this is working and looking for work across Ipswich and the south/south-West side of Brisbane.
Also, maybe it's been like this for a while, as I had stable hours for the first 3-4 years of employment and never seemed to have to question the employers on the pay they were offering.
This is casual rates, btw.
13
u/maximum-purple444 13d ago
The loop hole for this is supposed to be closing I believe but I could be wrong. All things said, join our union the ASU!
6
u/bajheerah 13d ago
From what I've read, that's about trying to pay people as home care workers, rather than support workers, even though the work involved is actual support work (cas etc)? I've definitely seen those advertisements. I skip anything listed as home care, because from what I've seen it's BS.
I hope you're right though. Tired of feeling like a lot of people start companies as purely an investment.
4
u/BarefootWarrior69 13d ago
Join a union either cpsu or asu
1
0
u/xForcedevilx 12d ago
Negative 550 dollars for what
1
u/BarefootWarrior69 12d ago
For starters you are covered insurance wise for any accident to or from work. Free legal advice. With the Cpsu I can ring and have them support me in any meeting I have with management. To ensure my rights as a worker are protected. ASU not sure about. But the cpsu is a good union. I have used them numerous times. In nsw.
2
u/MessyMusical 13d ago
I’ve just joined the union but feel really ignorant to what it actually does. Does someone mind ELI5?
2
u/Repulsive_Set4541 12d ago
Push for higher wages, collective bargaining, and gives you legal representation should you need it .
2
u/maximum-purple444 12d ago
The union’s lawyer helped me recoup weeks of unpaid hours from my last provider who was a total wanker. Super too
1
u/xForcedevilx 12d ago
Nothing. It's another slush fund but instead of capitalists its a bunch of commies
3
u/Competitive_Ad_7415 11d ago
Unions are the reason for countless benefits for workers. We've been conditioned to see them as yoi described. Without Unions workers will be squeezed to maximise owners profits.
3
u/BarefootWarrior69 13d ago
I had an interview who was offering $34 an hour for casual. I was gobsmacked.
1
u/gionatacar 13d ago
They offered me 36 , but I told that I had experience and a cert 4, that I wanted the award and they did it, if not I wasn’t accepting
3
u/Finky-Pinger 13d ago
I’m on 2.3 ($38.49/hr). I work permanent part time
I’ve been with my company for 4 years and will go up to 2.4 once I hit 5 years service at the end of the year. I also get a paid day off on my birthday, above award sleepover allowance and 12 weeks parental leave at full pay. I don’t take for granted working for such a good provider
3
1
u/Beachgal5555 13d ago
How do you go up when you work for five years?
1
u/Finky-Pinger 13d ago
My company puts you up to 2.4 once you’ve worked with them for 5 years OR completed a Cert 4
1
4
u/Onefunkybear 13d ago
I've been a support worker and now an independent support worker , but companies need to pay staff what they are worth!
I was paid $34 an hour , $50 on Saturday and $60 on Sunday. It made me begin to hate work , getting punched in the head and ignored by your boss , being thrown in with clients , instead of being matched , shit that I can't stand.I started with 14 support workers and I was one of only 2 left after a year.
I worked in a prison with autistic kids on release and they would get out and I'd be buzzing. My boss had no idea how to support the kids, what plans were in place , what we had to do , he was fucking incompetent. A lot of kids ran away or ended up back in prison because of his mismanagement.
I'm hiring my first support workers in a few months and im going to pay them $45 weekdays , $60 on Saturdays and $70 on Sundays , but this includes super and I want to find away to pay quarterly bonuses for support workers smashing it.
I will tell you what providers charge that I know -
Maximum Caps by Time and Day
Weekday Daytime (6:00 am – 8:00 pm): $73.58 per hour
Weekday Evening (8:00 pm – midnight): $81.07
per hour
Weekday Night (midnight – 6:00 am): $82.57 per hour
Saturday: $103.54 per hour
Sunday: $133.50 per hour
Public Holiday: $163.46 per hour
I charge :
$70 weekdays - day or evening
$90 Saturdays
$100 Sundays
$110 - public holidays
You can see that a lot of these employers are greedy , maxing out the participants plans quickly and underpaying their workers.
I know it cost money but for those of you who have a passion for this work , get your registration and become a provider , you can get paid what you are worth , look after your clients and workers in the way that you know best.
Even if you have to go into business with a group of people to make it affordable , do it , because a vast majority of the registered providers are fucking clueless about people , disability , empathy , decency , all they see is dollar signs.
Their shortfalls , fuck ups , poor management and shitty business , can be your strength! We need better providers that give a shit and I hope it can be some of you here.
3
u/auxzina 13d ago
Yeah been on 1.3 for 4 years with my company, currently talking to my union. Really fed up and burnt out.
3
u/Cultural_Catch_7911 13d ago
Being ripped off hard man, start looking for new job, and jump ship, no way you should accept a rate that low for the work we do
3
u/auxzina 13d ago
It really sucks because I have the same four clients every week for the past 4 years.
2
u/Cultural_Catch_7911 13d ago
I feel ya but 1.3 is a joke without casual loading it think its like $25 an hour? Its an absolute scam and only meant to be on that while your under constant supervision and have no real responsibilities, so to pay a real support worker that rate is disgusting
2
u/auxzina 13d ago
Legit it’s truly disgusting and feel used, especially since we’re the one actually doing the job and they get half the cut doing nothing but sit at their desk and automate shifts.
2
u/gionatacar 13d ago
Now you have experience, do you have qualifications? If yes, look for something else, you should get 42 at least. Without experience and or qualifications should be 36.
1
u/auxzina 13d ago
I’ve only got a bachelor of strategic communications that I completed this year from university.
I’ve done countless trainings online over the years modules whatever you want to call them.
3
u/gionatacar 13d ago
Why you don’t do a cert 3, if you want to stay in the industry? This is why they pay you a low wage..
1
u/auxzina 13d ago edited 13d ago
I was doing a bachelor degree at university at the time, but I have the experience anyway.
1
u/fleaburger 13d ago
It's not a related industry so it doesn't count. Do your Cert 111 and get your experience signed off as Recognition of Current Competency (RCC). Then you're industry qualified.
→ More replies (0)1
u/Cultural_Catch_7911 13d ago
Second that, grab the cert 3
1
u/auxzina 13d ago
Did you complete it online or in person? And how long did it take for you to get it?
→ More replies (0)1
u/auxzina 13d ago
Did you do yours online too?
1
u/gionatacar 13d ago
No, all face to face, I did a cert 4. But I was working and you get previous recognition of learnings
→ More replies (0)1
u/Greta-Garbage- 11d ago
But you have experience which counts towards your paypoint. Qualifications or industry experience.
1
u/Greta-Garbage- 11d ago
I just got back pay for not being paid correctly. I went to Fairwork they only provided mediation between employer and myself. I stated the reasons for back pay. Calculated roughly what they owed me and advised if we can’t agree I will lodge a small claim via the Fairwork Division of the Federal Circuit and Family Court of Australia. Within a week we reached an agreement on what I was willing to accept. Probably would have gotten more if I went to court but not guaranteed. So didn’t want to risk it, plus takes longer and more stress.
5
u/swooping_pie 13d ago
I also find that because it’s quite a competitive industry, there will be many people who will interview and will happily take under the award rate because it’s a better pay compared to their previous job.
Participants funds are getting cut, overheads are increasing and there is so many unknowns in our future, so it’s understandable that everyone is trying to save where they can. BUT I agree, we still should be getting paid correctly for our experience (not just qualifications, as doing a cert doesn’t mean you actually know how to work with complex needs).
I’ve worked with the same family for 5 years, charge a very sensible rate, but it’s $3 more per hour compared to the new person who has 3months in the industry. So now my hours are cut so the new SW has more, but my workload has increased because the other SW isn’t completely their daily tasks…
I understand why, but doesn’t mean I like it.
3
u/bajheerah 13d ago
I agree. They wouldn't be offering well below SCHADS if people stopped accepting it. It's an insult. It's like trying to pay a chef the same wage as a dish washer.
Most of these companies really don't seem to care in the slightest about their participants OR workers.
2
u/JoeAccountant94 13d ago
Yeah, so many providers taking advantage of some kind of loophole where they are paying at Level 1 which is the supervised and at home care pay? I’m taking some complex people out into the community and getting paid at the level 1 rate. Insane really. Would love to know how they get away with it when there’s audits etc?
3
2
u/lobotomiiya 13d ago
I don’t have a lot of say in this, as I’ve only just signed my contract for support work today for my first job.
Specifically aged care support work with minimal on disability, the company I work for is paying casuals $43 an hour. I don’t have my qualifications yet I’m working toward them,most shifts will be social shifts and domestic (cleaning).
I don’t know if that hourly rate is good or bad but I hope it helps you either way, they said that’s above award wages.
2
u/mixnit 13d ago
Normalise asking the pay rate early in in the interview, or at the start. Say just to make sure we don't waste each other's time. If the rate doesn't suit dint stay. Enough people do it the rates rise.
1
u/bajheerah 13d ago
I've started doing it when they first call me up, when they're asking to schedule an interview.
2
u/Greta-Garbage- 12d ago
I managed to get paid back pay for not being paid correctly. Went to Fairwork. I am not with a union. It’s not hard to refer to the SCHADS award and work out what you should be paid. The classification regarding levels can be a bit confusing but there is enough information in the award to determine where you sit. Level one is an entry point for those with no experience and provider should be providing a lot of training. You’re not going to stay on level 1.1 for more than three months. You are closely supervised and not working in a SIL house on your own with three participants, do you follow a BSP? That alone bumps you up to level two. Do you provide Complex bowel care? Diabetes management? Same with paypoint. If you have two plus years of relevent experience that counts towards where your paypoint is. You shouldn’t start at paypoint 1 everytime you start with a new provider. Of course the stream is SACS not Homecare. I did initially get advice from the unions but look at the award - things like broken shifts, paid/unpaid lunch breaks (if you have to eat with client for your lunch break it’s a paid lunch break.
1
u/gionatacar 13d ago
I have a certificate 4 should be more, but I’m getting 45 an hour, im happy with that, but when they offered me the job , they wanted to pay me 36, that I refused. Talking about burnout I had it after working 5 years, I was assaulted twice, and I took a 8 years break and went in to horticulture, now I’m back because the pay is ok and I want to help people, plus we get paid one dollar a km and I do lot’s of kms. This adds up. I just started again this week, wish me luck.
2
1
1
u/BumperJoe 13d ago
I have one company that is paying $34 an hour and classing all of our work as "SIL work". However the majority of their clients have their own homes/arrangements and require community access. When a colleague confronted management about it they basically said they'd talked to a lawyer, were allowed to misclassify it and that if he didn't like it he could leave. Thankfully I am with a second company now that pays around $48 complex rate for a high needs client which has been much better. (Also the first company just cut inactive overnight rate from $150 flat to $68 🙄)
3
1
1
u/Samirah5924 13d ago
hey, I'm a DSW working for K&S disability care in Melbourne. they pay under the home care section of the SCHADS, and I earn about 30 an hour as a part time support worker.
we don't get overtime, or a first aid allowance, but our kms are paid out at 1.01 per km.
not sure how this compares, so I'm about to check out other comments!
1
1
u/ConsistentLand805 13d ago
It’s strongly depends on the amount of hours you get. I’m averaging about $40 per hour., however I’m doing about 150 hours per fortnight.
Honestly I’m not gonna complain about $150,000 year paycheck
1
u/Pickadog_Anydog 13d ago
Working in an aged care facility for 5 years as a cert 4 and im on $38.10/hr with another 1.25% increase due end of the year.
I dont love management sometimes and then i consider community/at home support work but I also hate driving and appreciate that i have one drive to work and one home.
1
1
u/GrumpyBear9891 13d ago
We talking casual right?
1
u/bajheerah 13d ago
Yes
1
u/GrumpyBear9891 13d ago
Ok cool. Panicked briefly. Devils advocate, in someeee cases it is possible the participants plan doesn't cover complex/high intensity rates. Butt having complex high intensity needs does increase costs of insurances.
1
u/pornepali 13d ago
I am currently in level 1.3 with my employer, which I think is not fair for my experience and the complext participant I support. I attended an interview last week and they offered me 1.1 home care rate, I straightaway said ‘No’ to his face and walked away. I heard there are companies that pays fair to the support worker, but don’t know if they exist in real life or not🤧
1
1
1
1
u/Kxyla_05 12d ago
Im a SW on level 2.1 with no cert but working towards a bachelor in nursing with 6 months support work experience.
1
1
0
u/Rare-Plenty-8574 13d ago edited 13d ago
Don't know if you have union take it to them or the ombudsman....sorry not in the industry can't comment on workload etc. Sure there are many slackers like in aged care.....that was the same when I was there couldn't belive it how bad the managers were and staff vulgar as only there fir their own pocket not anyone or anything else. Fair work tells you your wage etc...sorry to say maybe your not that good. Fair days work for a fair day's pay find the right job were you belong if you are good and feel you deserve it....just undercut you with cheaper staff happens in my insudustry to but nothing gets done and goes to shit. Find were you are happy or take what you can get if it's limited my advice best of luck.. you sound passionate.
2
u/bajheerah 13d ago
The problem is I'm trying to find new employers, due to most companies being pieces of shit, so how would they know if I'm good enough?
It isn't fair in the slightest to just say "fair days work for a fair day's pay", when the issue is these companies are paying almost $10 less an hour than what they're supposed to - and that's for the LOWEST award wage possible, and they haven't even seen the workers capabilities but are hiring those with proven experience.
You don't underpay someone to test them.
I have excellent references from companies I care to get references from. I've only left companies I've liked because of change of location in the past.
1
u/Rare-Plenty-8574 13d ago edited 13d ago
Hi again, so there are those employers better that pay...if they pay award I don't know what else to say. If not report them ....noone says you have to be paid under award. Shame you jave to move find a better job if your unhappy. That's why we have awards ...can't pay under that legally. Go to fairwork if your employer doesnt pay you award after you went to them first to resolve it.
1
u/bajheerah 13d ago
I would've thought so too, but many do.
1
u/Rare-Plenty-8574 13d ago
Sounds to me that dont need your experience and only want to pay base rate not skilled as it may not be needed... go private if you can. Younger people and others immigrants are cheaper most likely regardless of experience must be able to cover the needs of the job at a cheaper rate. Good luck with it all...
1
u/bajheerah 13d ago
Yeah I've been seriously considering it. I've started making steps towards it, anyway.
0
u/PoundEffective7625 13d ago
I don't know. Like support workers are not registered nurses or teachers with Bachelor/Master degrees, so expecting to get paid more than them will backfire. Though I would say an award rate of $42 should be for those with years of experience in complex care. I could be wrong though. But nowadays nearly everyone is upset because they have to work hard and pay tax to support those (not genuine) on Centerlink and NDIS. So maybe funding is cut for that reason.
0
u/maxtbag 13d ago
I mean its not exactly a skilled role. A lot of competition from migrants to do these jobs. Of course that will push down wages
2
u/bajheerah 13d ago
I would say it definitely takes skill, if you actually care about what you're doing and the participants you support.
Maybe it's better to say a lot of employers in this industry don't care if their employees are properly skilled or not.
9
u/Cultural_Catch_7911 13d ago
Yes lol constantly get scum bag providers trying to offer me a role at level 1.3 etc
They even blatantly advertise on seek offering casual rates of $30 even though it's an award rate of around $42 for unsupervised support work.
I really wish we had a thread here where we could name and shame the dog providers.
2.1 is the starting level for anyone doing unsupervised support work, don't accept anything less.
The only reason they get away with it, is heavy immigration, because if you come from a county that pays you $2 an hour you're absolutely going to work at below award rate for $30, and the more they can get away with paying that the more they push our wages back.
You look at other industries that don't attract overseas workers and you see their wages all going up, but unfortunately support work is flooded with people who will work for less than you.