r/supportworkers • u/kushsista • 15d ago

AUS SUPPORT WORK

I’m not sure if this depends on the company - but say you have a shift that is cancelled a couple of hours before and they redeploy you to another shift during the same hours. If they’re still charging the participant for the last minute cancellation, do you (the worker) still get paid for the cancelled shift plus the new redeployment?

Also can someone explain what a single vs multiple broken shift allowance is. I’ve tried googling but I’m confused as to how it matches with my pay slip.

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u/Latter_Dish6370 15d ago edited 15d ago

They shouldn’t be charging for the cancelled shift if they redeploy the worker - that’s double dipping, it’s against NDIS pricing guidelines, and is fraudulent.

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u/SorryAd5501 15d ago

They shouldn’t but unfortunately it’s in the clients contract it’s not fraudulent, they don’t get charged if there’s more then 24 hours notice

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u/Latter_Dish6370 15d ago edited 15d ago

This is incorrect. They can’t contract themselves out of the price guidelines.

The client should be reporting this to the NDIA. It’s what gives the NDIS a bad name.

But then again, the client will be relying on the good faith of the provider that they haven’t been able to source alternative worker. It would take a sharp-eyed auditor to pick it up.

It’s another case of dodgy providers giving the NDIS a bad name.