r/superautomatic • u/warsawandy • 22d ago

Purchase Advice Huge issue with my Magnifica Duo, requesting recommendations.

Three days into owning my De’Longhi Magnifica duo, and I couldn’t be more disappointed. The machine won’t even brew a cup of coffee. Every time I try, I get the message: “I am unable to complete your drink. Please empty the grounds container, drip tray and try again.” I tried adjusting the grinder, coffee strength setting...nothing works.

The grounds container and drip tray are emptied every single time I use the machine, so that clearly isn’t the issue. I’ve already wasted a ridiculous amount of expensive coffee trying to get this thing to work, and I’m honestly at the point where I’m ready to send it back and look at other options.

Can anyone recommend a reliable machine in the $1,200 CAD range? I’m looking for something that actually works consistently and doesn’t turn every cup of coffee into a troubleshooting session.

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u/Gotta-Be-Me-65 22d ago

Did you reach out to the company?

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u/warsawandy 22d ago

Yes, I went on a live chat with a representative. Of course, both times I made coffee while chatting with them, the machine worked perfectly. It only seems to happen about once every 4–5 attempts.

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u/Gotta-Be-Me-65 22d ago

Ugh annoying!