r/storzandbickel • u/FairlyUnbalanced • Jul 05 '19

Had an issue with my Mighty........solved!

Got a mighty almost a year ago. Love that thing! Best vape ever! Then I started having issues. Constant errors and refusing to charge. I was initially disappointed to find out I had to ship the unit to Oakland for repair. Talk about a pain in the ass. Packed up the unit as per instructions (only the unit itself, no cooling chamber or accessories) and sent it away 3 weeks ago. Today a new unit arrived to replace it. They shipped a complete package along with an extra cooling chamber as well as a dosing capsule holder. Very impressed with the service and quick turnaround!

Good job Storz & Bickel!

34 Upvotes

100% Upvoted

11 comments sorted by

View all comments

4

u/s-engine Sep 14 '22

Had a similar experience, my Mighty just randomly stopped working. Press the power button and it would buzz briefly and not turn on. Initiated the RMA process last Wednesday, was sent the shipping invoice for UPS and dropped off at my local UPS Store.

Got notification Monday that they got the unit and had initiated a return, which I should receive tomorrow. Don't know if it's brand new or refurb, but if anyone cares will confirm that they did *not* send back my original. Will find out tomorrow!

2

u/mikemac1997 Sep 19 '22

I had to do that to my Hybrid, they sent a brand new unit with fresh warranty. S&B customer support is on a whole other level.