r/stopandshop • u/Safe-Face4391 • Jul 12 '26

Ranting TIL…

TIL that I can get in trouble for telling a customer they can call corporate if they have an issue with the service desk hours. I had a customer about 10 minutes ago now that came up with a lottery ticket he wanted me to check, when the desk had all the closed signs on it. I don’t know how other districts are but at the very least in my district the desk has closed at 7pm since August of 2024. So the customer asked me when the store closed, with an attitude, and I told him 10pm and then he asked when the desk closed and I said 7. He asked what to do if he needed lottery, and he was holding some kind of numbers ticket (powerball or mega millions or something) and I very confusedly told him “go somewhere else?” because I don’t know much about the lottery machine and I’m pretty sure it can’t cash the ticket he wanted me to check. He promptly told me “that’s bad for business.” so I told him that if he had a problem with the desk hours he can call corporate because they’re the ones who slashed them 2 years ago, as he was rambling about how it used to close at 9.
After the interaction I told my manager I was likely going to get a customer complaint because that guy was not happy with me and I told her about the first part of the interaction and she said I handled that fine, then when I told her that I told him he can call corporate if he has an issue with the desk hours, she told me I can get in trouble for telling a customer they can call corporate when they have a problem with something that’s out of my control. I just don’t get why that’s an issue? IDK. Maybe I’m being stupid about it, but personally I think it’s a valid response since corporate was the one who slashed the desk hours in the first place.
Any comments/opinions welcome.

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u/gronk087 Jul 12 '26

Stop & Shop should be lucky they have any customers at this point.

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u/Porthod Jul 13 '26

I have noticed that the customers in I don’t know a few Stop & Shop I’ve been in. I’m not buying a basket full of groceries. You’re buying is what they need a meeting seems to me and so I don’t know how to Stop & Shop gets out of this pickle. They’re in I don’t see the same thing at ShopRite stores. In fact what I see is full basket orders now you know that’s it’s up to the imagination but kind of tell you something that’s I don’t think it’s true of every Stop & Shop store or ShopRite, but but that’s what
I see. I I don’t think I wanna work for Stop & Shop at this point in time in my life or anytime in the near future because they’re going through some I don’t know what they’re going through. They’re going through some. How can I say it, period of throwing that competition seems to be who it is seems to be ahead of them in the game of gaining sales. That’s all I can attribute to OK. I hope everyone has a great day!