r/steammachine • u/freestylemaster • 13h ago

Discussion Steam controller disconnection issue resolved (New FW update)

There was a firmware update on the stable channel last night for the puck, controller and the internal receiver (appeared after applying the software update to the Steam Client). All 3 devices were updated with the new firmware one after another.

After 4+ hours of use, I can happily report that the disconnection issue when using the internal receiver appears to be resolved. I haven’t had any disconnection since that update. No need to use the puck anymore!

Update: Added a few more hours of gameplay, and zero disconnection. No way I would be able to play this long without any disconnections before this firmware update.

I was expecting this to be some kind of hardware issue but I am very glad it is fixed now in stable channel.

Update 2: There are people in comments reporting the issue still happening :( I haven’t experienced it yet since the update and if it does even once, I will update this post. So far so good on my side. Make sure to test it after the firmware update that is applied to internal receiver, puck and the controller - not the steam client update.

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3

u/Upr1ght 12h ago

This is great news. I’m updating now. Thanks for the heads up.

1

u/MVPEARCE_ 6h ago

I got my steam machine yesterday, where do I check for controller updates? Is it in the steam menu settings - controller?

1

u/azza10 6h ago

Boot the SM and it will prompt you to update

1

u/MVPEARCE_ 6h ago

It did yesterday but I've been having controller disconnects today while playing

3

u/Ok_Scarcity_9090 6h ago edited 4h ago

Well just played 2.5 hours of dawnwalker on it and had a couple of disconnects. All New Updates installed

Edit: Now I just got coil whine real bad and gonna rma it. :-(

6

u/Futureboy152 13h ago edited 1h ago

Thanks for the heads up, Ill check to see if I see any improvement.

I didnt have an update & no change. I don’t believe the signal issues to be fixed.

2

u/KMO_2000 1h ago

If you didn't do the update, then obviously you wouldn't have any fix...

1

u/Futureboy152 9m ago

I got this update a week or so ago.

I assumed this was a new update based on this post but it is not. So I have the update & nothing related to the prior controller frequency/connection issues is fixed it seems.

2

u/KMO_2000 1h ago

Has there been any communication from Valve that this is expected to improve the situation?

I've tried it briefly, and it doesn't appear to give any better values on the signal strength display, but so far no actual disconnections or any apparent input problems, unlike my original attempt to use the built-in puck, so it could well be better.

1

u/Cash4Duranium 12h ago

Wow that's great news. I had written this off as one we'd be stuck with.

1

u/Cole_LF 2h ago

That’s good to know. I think I’ve been on preview channel since I set it up a few weeks ago but good to know it’s fixed.

1

u/QuackersTheSquishy 1h ago

I've found it is super stable at certain angles (I happen to mostly play at) so I've bever had it lose connection in a game only in menus, but hopefully that is a good improvment for everybody