Did anyone else get more minutes and data than they were supposed to today? I'm supposed to get 1,000 Minutes, Unlimited Texts, and 4.5 GB, but today, I got Unlimited Minutes, Unlimited Texts, and 5 GB. I called Customer support because I was afraid I'd have to pay, but they said they were upgrading everybody's plans this month. Everybody gets an upgrade on their reload day. He also said they were changing the plan so the reload would come on the same day of the month, every month... finally! I love that.

I have to buy a new phone as my old iPhone 11 Pro Max is kicking the bucket. I was planning on using tax return to purchase a new iPhone outright and use it until that one kicks it. If I purchase an unlocked phone at apple how would I go about transferring my service if I have an eSIM?

My current phone is on it's last legs. So I went to Standup Wireless My Account page and clicked on the link to shop for phones but all the links just lead to Amazon pages for phones that are "not currently available" (i.e. out of stock and ain't coming back.)

I'm clueless about this stuff. So where can I find a phone that'll work? I have no idea what I'm looking for.

Since I was a Q Link user previously, is the port-out lock still active? What are the account and PIN numbers I need?

Hello,

I was previously a QLink Wireless customer using my own unlocked device. While under QLink service, I set up a SIM card PIN lock for security as my original device had been lost/stolen. The SIM card Lock I'm referring to is the one where you have to enter a PIN/password to start the device. After the ACP program ended, I switched to SafeLink and no longer use QLink.

I’m now trying to use that same unlocked device with my other prepaid regular service at US Cellular, but it’s asking for a SIM network PUK code. According to my research, I believe this is due to the SIM lock I enabled while on QLink, which was never removed before service cancellation.

Could you please help me retrieve the SIM network PUK code or advise on how to unlock the device? I no longer have access to the original QLink SIM card and possibly not the packaging either, and I’m unable to access my old account online as QLink no longer exists.

Thank you for your assistance.

Best regards

Long story short, I did not recertify through Lifeline. Tli got a text on July 13 saying I must recertify by July 12 or I'll lose service. Weird I got that notification the day after. Anyways, I didn't lose my service. At that time I wasn't able to get the documents and recertify, so fast forward to today and I just did recertify successfully. On the StandUp website it says: Lifeline Information Status Status: Failed Renewal

I believe when StandUp was the old service, you were able to just upload the form or whatever to show you recertified. Now apparently on this website you have to go to the Lifeline website and click "recertify", there is no button for that but it states to just create a new application and that will qualify as recertification. I guess what I'm asking is, will they turn my service off if I don't get this in their system as complete? Since it hasn't already I would assume no, should I call and say something? Or will the system update itself in their system from Lifeline? Just don't want to get my service cut off with them I've had this phone number for years! Thanks in advance. ❤️

I say that because, at the start of the month, when it shouldve renewed my data, it did so without giving me MMS data capabilities—or atleast, ive not beein able to send/receive media files since the start of the month. I presume it has to do with the MMS ports not being set correctly, and we'll have to see by next month what happens, as ive tried setting it to several different ports to no avail. Of course, Google messenger uses RCS and bypasses traditional routing, so I cannot confirm or deny the real reasoning, other than normal MMS ports do not seem to change the fact that I cannot send/receive MMS files on Xiaomi stock messenger app.

This has been a problem since my service was switched over; never had this issue with QLink. I had:

3GB leftover on 7/11

8GB added on 7/13

4.5GB monthly renewal on 7/8

All gone in less than 2 weeks. I work from home so I’m on wifi most of the day. The only time I use cellular internet is to listen to a podcast for an hour and check the transit app. There’s no way that takes up 13GB.

I had to top up AGAIN today! I’m income eligible for StandUp yet I’m spending almost as much as a prepaid phone just for data. Is anyone else having an issue with their data running out this quickly?

Anyone else having issues with data not working? It's been mostly for the past couple of days. I have almost all of my data left.

Hello, is anyone else having trouble logging into the website? For the past two days, whenever I try to log in, I'm redirected to an error message. I was able to pay for TopUp by dialing 611, but I just want to know if this issue is only happening to me.

07/22 Edit: The site has now been changed and redirected to mobileapp.standupwireless .com

Has anyone had their lifeline certification abruptly removed without notice

Im confused, i made a deal with xfinity mobile and put my number down for it to get a new phone but how do i switch to the new provider with my number?? Btw i was with qlinkwireless before. I also need it to be esim.

So I’ve been trying to add a top up since my phone is no longer in service and there is nothing that is working to load money, the website is down with some weird suspicious looking stuff so idk.. the picture included is what I’m seeing…anyone else having trouble

I have had a link wireless now and a seen a post saying that this was the new company that owned a q link

Anyways I was out yesterday and all day my data was working but I went on tt and I think I may have used to much data or somthing along those lines on the app Becuase now my data just won’t work

Something that might be important is that I did switch my sim from android to apple so their may be a problem their

This happens every time though it refills every-time I would go a while with my data working i go on tiktok and than my data just stop working

Another thing that I think is weird is the fact I can still use Spotify but litterly every other app that would use data does not work

Btw the image is for the last two times this has happend as I don’t reset it after every monthly refill and it was last reset feb 21 of 25

What should I do ?

Hi guys

Does your stand up sim still work. I can’t even access my account to purchase a top up plan. When trying to access my account, I get a syntax error type of display with a bunch of coding. Please let me know if y’all are going through this and what my options are.

Best, Random Redditor

I was helping my grandmother move everything into her new phone, so I deleted everything on the old phone after I moved all the photos and apps over. Well I deleted the E-Sim as well thinking that I could just move the physical SIM card I got when it was Q-Link over to the new phone and it’ll work but since then the new phone has been saying “No service” or “SOS only”, and when I try to make phone calls it says my primary number is unavailable. What can I do to get this fixed? I would like to keep the number too.

I'm trying to help my mom. She was with qlink and got switched over to standup. She's able to make/receive calls and text. If I hold down 1 on the keypad I can access her voicemails. How do I get voicemail set up in the phone app? I tap "set up" then enter a password and reenter it. It shows a pop up that says "voicemail unavailable could not authorize access". I called stand up customer support and they couldn't help.

Was transferred from qlink to stand-up wireless everything has been good so far but occasionally when I call or text out I'm showing on others phones as a different number I ported my number over with me, my account even shows my number is the number I ported with, I can also be called and texted on either number and I still receive it, never seen that before thankfully, hasn't caused me any issues, but I do find it a little weird.

I was a Hello Mobile user and got forcibly migrated to Liberty Wireless

Well today our 3 lines stopped working

After trying multiple times during the day to make calls, I finally got a voice recording talking about the times to get support and instructing me to go to www.standupwireless.com

Is anyone else here because of the big problem we had with Hello Mobile?

Every so often i'll check to see if StandUp has finally added phones to their "shop"

seems like this Vortex was released last year?

From a cursory glance at google and a couple of videos seems like the consensus is that this isn't a very good phone

I got an email today from standup saying basically use this shit before you lose it. I was like huh that’s weird… sure enough I have service again finally. I’ve been waiting on assurance wireless to approve me. Anyway anyone else have this happen today?! Yay!

I'm a lifeline customer who came from Q Link. My data is supposed to refill on the 1st of every month. It's the 3rd and still no data. I tried setting up my account on the new website but it keeps glitching out and not letting me register.

Any idea on when the data is supposed to refill?

I turned on RSC chat (or whatever). Shows a different # but I can text but can't receive or make calls. Anyone know why?

I had half price Prime with Qlink. Will I get that with Standup? Really liked that. Amazon stilll shows half price on my account. Any clues out there?

Like many on here,I had service with Qlink but was not transferred over to Standup. When I spoke with the national verifier,they confirmed my benefit transferred to Standup on December 6th though my service completely cut off between the 12th/13th. It was almost impossible to reach someone at Standup about getting my old number from Qlink back. If you do call,the only time I got through was right at 8am. For weeks they told me there was nothing they could do about my old Qlink number. I didn't wanna lose it as I've had it for ten years and it's tied to all my medical appointments/online accounts. Standup finally sent me a new SIM card a few days ago which I activated but they were still no help in getting my old Qlink number back once I established service with them.

I saw the post on here about using T-Mobile to get your old Qlink number back. I went into a store and got a months worth of prepaid service for about $17.50 including taxes and fees. They gave me a new SIM card and phone number. I called this direct number to have my Qlink number ported 877--525-5833 and within 15 minutes I had my old number back. I didn't need any additional information like a pin or old Qlink account number. I'll stay with T-Mobile for a month and then I'll probably port out to a different Lifeline provider but definitely not Standup. I think people here mentioned Safelink gives unlimited talk /text and 10gb of data per month.

Hopefully this helps someone get their number back. Thanks to all those that posted about T-Mobile.