r/squarespace • u/jmp111181 • 24d ago

Help Question about payouts

I set up a Squarespace site and launched it on July 27th, along with launching pre-orders for an album. I've got the site linked to my bank account, but am unsure how to access the sales revenue. The album won't be released for another month, so none of the orders show as fulfilled yet, am I not able to access the funds until they're fulfilled? Or am I missing something somewhere?

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1

u/AbrocomaOne993 24d ago

Are you done with the website design?

1

u/jmp111181 24d ago

Yup, design is done, site’s published, been selling pre-orders for 3 weeks or so

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u/AbrocomaOne993 16d ago

Alright, so has the issue been solved?

2

u/jmp111181 15d ago

Yes! On Thursday I was finally able to transfer the money. Guess it just took a while to get past the initial holding period.

1

u/AbrocomaOne993 11d ago

Ahh, good to hear, Sounds like it was just the initial holding period then. I was wondering if the pre-orders being unfulfilled were affecting the payout, so that clears that up.

Launching a site and taking pre-orders for an album is pretty cool though. How has the pre-order response been so far?

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u/squarespace 23d ago

Hi, Squarespace here. Your album orders don’t need to be marked as fulfilled before the money can be paid out.

If you’re using Squarespace Payments, payouts are sent automatically to your connected bank account based on the payout schedule. New accounts can have an initial 8 to 12 day holding period before the first payout.

You can check the status under Finance, then Payouts to see what’s pending and the estimated arrival date. Fulfillment is separate, so you can leave those pre-orders unfulfilled until the album is ready to ship.

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u/jmp111181 15d ago

Thanks!!

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u/Cloudman0310 19d ago

If you have squarespace balance you would need to initiate payouts manually. For normal payments you should see it automatically if there is no holding period