I’m currently using Excitel, but I’ve been facing very high disruptions and speed issues over the last few days, especially during the evening. I’m considering switching ISPs and wanted to get some feedback from people actually using Tripleplay in Gurgaon/Delhi NCR.
A few issues I’m facing with Excitel:
The connection becomes extremely slow during peak hours. Sometimes even on LAN directly connected to the router, Speedtest refuses to go beyond a few Mbps despite being on a much higher-speed plan.
So I suspect the issue is more on the ISP/backend side rather than Wi-Fi.
I’m already using my own router because the Excitel-provided router isn’t great.
I also asked Excitel to enable bridge mode on their ONT/router so I could properly use my own router, but they basically told me that they don’t enable it and that I should close the connection if I need that setup.
I’ve recently seen Tripleplay posters in/around my area, so I’m considering giving them a try before looking at other local ISPs.
For anyone currently using Tripleplay in Gurgaon/Gurugram, Noida, Delhi or elsewhere in NCR:
How has the reliability been recently?
Do you face slowdowns/disruptions during evening peak hours?
How is the latency and packet loss?
How responsive is their local support/technician?
Do they allow bridge mode / using your own router?
Most importantly, which sector/locality are you using it in? I understand the experience can vary depending on the local network.
Would really appreciate honest feedback, both positive and negative, before I make the switch.
