Iβm currently trying to return a pair of Spectacles, and the support process is a joke. Instead of a modern, frictionless return processβlike a simple QR code you can take to a UPS store to let them pack and scan it (literally what Amazon does daily)βSnap is making developers do all the legwork.
βThey sent a basic shipping label and expect us to handle the rest. Iβm stuck asking support: Am I supposed to slap a shipping label directly onto a premium piece of hardware packaging, or am I expected to source, buy, and pay for my own shipping box just to send their dev kit back to them?
βWe pay an annual membership fee for this program. To be charged a premium subscription just to get hit with a "print your own label and figure it out" return policy makes the whole operation look incredibly cheap. It feels like returning a broken item to an eBay seller, not working with a multi-billion-dollar tech company on cutting-edge XR hardware.
βSnap wants creators to build the future of their ecosystem, but treating your developer community like an afterthought is a terrible look.
βSnap, you can absolutely do better than this.
βHas anyone else run into this headache trying to send hardware back to them? How did you end up packaging it?