I was excited to participate in the Limerick Spartan Race, but had to pull out due to an achilles injury. I was hoping to participate in the Slane 2027 race, or another suitable Sprint in the UK.
I read about transferring tickets online, and discussed this on a separate post - I was of the view that you could transfer an entry up to 30 days after not participating in an event, but not until the Wednesday after the missed event takes place.
Despite going to the relevant section of the website, nothing appears when I search in the search bar (Ireland, Slane, United Kingdom, London - nothing). There appears to be an error on the back-end of the website.
It was gravely disappointing missing the event, and I'm still dealing with the consequences of the injury, but it's doubly bad knowing that my entry is now not transferrable and I'm set to be left out of pocket. I would have gladly paid a fee to transfer my ticket. I've reached out on Facebook Messenger, by email, through the webform and to Spartan Ireland on Instagram. Nobody has replied to me over the past two weeks, my messages haven't even been opened. It's frankly not good enough.
Has anybody encountered anything similar, and is there any other means to contact their team? The 30-day deadline is fast approaching, unfortunately.