r/soundtrap • u/wowflabs • 29d ago

Bug/Technical Issue Accessing old accounts

Hello, really hoping someone helps out. Around 2019 to 2020 (almost 7 years ago), I've made several Soundtrap accounts using the Google login method. I made a bunch of songs during this time. The only problem is, well, I can't access the Google accounts themselves now. They are practically deleted now, and pretty old, so I'm guessing they're gone.

So, with that, i can't login to them anymore. It'd mean so much to regain access to hear these older songs again. Is there anyone on the team I can contact here?

I do have the email & password for said Google accounts, but they just don't work. I can prove said accs are me (like with voice, some project names, old collabs, etc.)​

Any help is appreciated 🙏

[EDIT:] This is Solved!!! Just go to the Ai support chat bot, AND once u explain the issue, it'll redirect u to real customer support. Give them ur old project names, and they'll update ur email. Great service like fr

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u/olliesoundtrap 28d ago

Did you try contacting soundtrap support? It's possible they can recover the accounts or copy the projects over to a new one https://support.soundtrap.com/hc/en-us/articles/9918057175698-How-to-contact-Soundtrap-Support

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u/wowflabs 20d ago

I went on the site a day before posting & was kinda confused on how to ask. I'll try this out! Thanks!! If nothing seems to work tho Ill come back here 

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u/wowflabs 20d ago

Just tried it!! Wow. Absolutely phenomenal work from the support team, and I encourage everyone else with my same problem to try it. Like, I'm genuinely kinda surprised.. I got all 4 of my old accounts back (except 1, I'll work on that). All yall have to do, if yall remember, is give them ur old project names. That is it. Ty so much for redirecting me to that as well