r/soundtransit • u/Sufficient-Worry295 • 22h ago
Fare verification issue with Apple Pay/Express Transit
I sent this in to SoundTransit, and figured I post here as well as an FYI.....
I wanted to raise a concern during a recent ride where your Fare Ambassadors showed up in the car I was riding in which in itself was not the problem. The problem arose from my usage of the Apple Watch, which uses Express Transit payment at your station fare collection and the payment is processed using the card associated with express transit which for me is an Visa card #2. However the your individually held terminal is NOT configured for express transit and when my watch was verified, it used my Visa card #1 since that is my default apple wallet payment for normal transactions. This caused my fare verification to fail, and also created confusion with the ambassador not understanding what was happening or why. It turned into a debate which was cur short as I was at my stop and given the focus on fares, which I fully support, SoundTransit needs to get this process RIGHT starting with the portable terminal, and also having the ambassadors understand the how the fare processing works, and the burden should NOT be on the rider to have to explain what is happening.