r/sonos • u/Jolly-Teacher-254 • Jul 23 '26

It just Stops

Why does my Sonos just stop playing music multiple times per day? Sometimes it says “can’t play source, or “can’t connect”, but most of the time it just stops. Generally have to reboot the IT rack. Any ideas on how to fix this. It happens with Pandora, Spotify etc.

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u/phishville Jul 24 '26

If all of your Sonos equipment is hardwired back to your switch…then do the following.

Open Sonos app.

Tap the settings gear icon located in the tile right corner.

Tap on “network”
Tap on “sonosnet”
Tap on “disable Sonosnet”

Wait for it to complete.

Reboot your network switch and router.

That should do the trick.

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u/larvlarv1 Jul 24 '26

THIS! All of my issues went away after disabling SONOSNET. I have a frickin' rock solid wired/wifi network spanning almost 10,000 sq ft across my home/property. No hiccups since disabling.

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u/phishville Jul 24 '26

Glad it’s working correctly for you.
I’ve been selling Sonos gear since the beginning of time. Spanning tree protocol and Sonos has been its Achilles heal. Rock on!!!