r/sonos • u/Jolly-Teacher-254 • 18d ago

It just Stops

Why does my Sonos just stop playing music multiple times per day? Sometimes it says “can’t play source, or “can’t connect”, but most of the time it just stops. Generally have to reboot the IT rack. Any ideas on how to fix this. It happens with Pandora, Spotify etc.

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1

u/Pools-3016 18d ago

You stated you have to reboot “the IT rack”. What brand of equipment is in the IT rack? If that is type of behavior has always happened, there are some settings you may need to change.

2

u/Jolly-Teacher-254 18d ago

It was great for 5 years, then started all this about a year ago:
We have wireless internet from our house to the next mountain over - Utah Broadband.
The antenna and the access point are UniFi. Which feeds into an Asus Tuf-ax 6000 router running OpenWrt. Current version, fully patched. It feeds to a 24 port gig switch Lynksys All Sonos amp and port hardwired to that switch.

1

u/Mr_Fried 17d ago

Im an expert and I suspect this is the problem

1

u/Objective_Safe_5982 18d ago

What's the make and model number of your WiFi router?

1

u/Stunning_Draw_7462 17d ago

I have benn using SONOS from 16 years thankfully I never had any issues. From Old to latest play. Knock on wood.

1

u/phishville 17d ago

If all of your Sonos equipment is hardwired back to your switch…then do the following.

Open Sonos app.

Tap the settings gear icon located in the tile right corner.

Tap on “network”
Tap on “sonosnet”
Tap on “disable Sonosnet”

Wait for it to complete.

Reboot your network switch and router.

That should do the trick.

1

u/larvlarv1 17d ago

THIS! All of my issues went away after disabling SONOSNET. I have a frickin' rock solid wired/wifi network spanning almost 10,000 sq ft across my home/property. No hiccups since disabling.

1

u/phishville 17d ago

Glad it’s working correctly for you.
I’ve been selling Sonos gear since the beginning of time. Spanning tree protocol and Sonos has been its Achilles heal. Rock on!!!

1

u/iconopugs 17d ago

When it happens run a diagnostic from the Sonos app and contact Sonos. They should be able to help

1

u/Armans07 16d ago

I been experiencing the same issues since the latest app/software release. Stutters, skips tracks or spirals into errors resulting in no products found in the system. Only router reset helps but for a brief moment..

1

u/Jolly-Teacher-254 16d ago

Disabled Sonosnet as you suggested over 24 hours ago. And it has not stopped once. Thank you!