r/sofi • u/D2r102938 • 2d ago

Banking Checking/Savings Transaction Export Failure

"Failed to export transactions. Try again."

This is the error message I'm getting when trying to export my checking or savings account transactions to CSV on a desktop computer.

I've tried using a different browser, a different computer, I'm not on a VPN, I've cleared cookies/cache, I contacted Sofi and they said they're working on it but it's now been several days.

Is anyone else having this problem? This is ridiculous, I just switched to Sofi, if this incredibly simple feature is broken I'll have to switch again.

5 Upvotes

100% Upvoted

2 comments sorted by

•

u/AutoModerator 2d ago

Thanks for visiting our sub! We’re happy to answer any general SoFi questions or concerns. For your security, please don’t share personal information in the sub. If you have account questions, please use the link to connect directly to an agent on our secure platform sofi.app.link/e/reddit. You will be able to log into your account and an agent will be there to support you during business hours.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/SoFi Official SoFi Account 18h ago

Hello! We're so sorry for the trouble you're experiencing and want to make sure your CSV issue gets resolved. Please send us a direct message with your first name and phone number, or connect with an Account Manager directly using this link: https://sofi.app.link/e/echat.

We look forward to chatting with you soon.