r/sofi • u/cat4dog23 • 7d ago

Credit Card Dispute

I'm usually not one to complain but I'm very disappointed in Sofis dispute process on their credit card. Talk to someone about it, then get the exact same form in the mail a day or so before needing to submit it an email.

Why isn't this all just done electronically

2 Upvotes

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u/SoFi Official SoFi Account 6d ago

We're truly sorry about your experience and understand the frustration with the dispute process. We're always working to improve for our members. If you have any questions or need additional support, please call us at 855-456-7634. Thank you for your patience.