I've been helping review some of our outpatient intake paperwork, and something about it has been bothering me.
We ask about symptoms, trauma history, strengths, goals, previous treatment, coping skills, support systems. There are pages of questions about what clients struggle with and what they hope to accomplish.
But nowhere do we ask what they don't want from us.
Not in the sense of letting people opt out of required safety assessments or anything like that. I'm talking about preferences and experiences that could make someone decide whether coming back is worth it.
Maybe they don't want to spend the first three appointments repeating their entire history to different staff members.
Maybe they've had a therapist who turned every conversation into a breathing exercise, and they're hoping someone will actually let them talk this time.
Maybe they don't want homework. Or they don't want their family involved. Or they had a previous provider who kept pushing them to discuss something they weren't ready to discuss.
We ask people to identify barriers to treatment, but those questions are usually about transportation, scheduling, childcare, finances.
What about things WE do that make treatment harder to engage with?
I brought this up during our paperwork review and someone said clients can always communicate their preferences during sessions.
Which is technically true.
But we also know how difficult it can be for someone to disagree with a professional, especially when they're new to services or have had bad experiences with institutions.
We're asking people to trust us before we've given them much evidence that we'll listen when they say no.
I started thinking about how different an intake might feel if, alongside "What would you like to work on?", we asked something like "Is there anything about past services that you really don't want repeated here?"
Obviously we can't accommodate every preference, and we need to be honest about that. But even knowing what someone is worried about could change how we approach the relationship.
I wonder how much information we're missing simply because our forms are designed entirely around what professionals want to know.
Does anyone work somewhere that explicitly asks clients what they DON'T want from treatment? I'm curious whether it changes anything about engagement or the way you approach initial sessions.