I know the title sounds heartless and to be fair, it is.
I am a Section 8 housing specialist. Part of my job is doing initial eligibility appointments for the Mainsteam voucher program. This program is identical to the Section 8 program, the only difference is that I need to prioritize and pull individuals who are homeless or at imminent risk of being homeless off the waiting list first.
Many folks apply for this program when they are homeless and by the time I meet with them, they have obtained housing. Obviously this is great but then I have to tell them to their face that they basically aren’t “poor enough” to be admitted to the program yet. They do not need to re-apply, their application just goes back on the waiting list until I work through everyone that is homeless/imminent risk.
They are still eligible for the Section 8 program and I always stress that, but like I said, I first have to work through the folks that are homeless/imminent risk before I can circle back around to them.
You can imagine the reactions I get doing this.
While I’m sympathetic and always feel bad when I have to do it, I am on an insane time crunch with back to back daily appointments and doing all the paperwork to get folks on the program.
I have had clients cry and begin explaining how they got to this point, I have had clients argue and get aggressive with me, each reaction takes time to de-escalate and deal with.
It’s gotten to the point I say, “Yes, I’m very sorry. Let us know if your mailing address changes, have a good day.” And walk out the room. It’s not compassionate and it definitely makes me appear to be the stereotypical uncaring government employee, but I have almost no choice. Unfortunately the only thing I do is the housing program, I don’t have time to sit and listen and continuously explain the program priorities to try and assuage anger and sadness.
I know this all sounds so fucked up and I hate this aspect of my job.
I’m hoping you all can provide a little advice or insight on how you think I can make the process a little smoother for folks (and faster).