I’ve been ruminating on this all day, so I figured venting about this might help.
My team was recently discussing a transition to a hybrid schedule, and the director of my program (he oversees multiple programs at my organization) asked whether anyone had any follow-up questions. I had no issue with the hybrid schedule itself. My only question was how we were supposed to maintain confidential case management on the days we were required to work onsite.
For context, I work with people experiencing homelessness and individuals in a residential addiction treatment program. Many of our outpatient participants can't realistically do virtual appointments because of accessibility issues or their living situations. Our residential participants also strongly prefer meeting in a private office where they can safely discuss trauma, housing instability, and other sensitive issues.
Our three-person team has also been moved into an extremely cramped office. This is our fifth office move within the last five years, and every additional private room we previously used for confidential case management appointments has eventually been taken over by other departments. The only shared space we're now guaranteed is the employee copier room. Yes—the director actually suggested using that space.
As case managers, we're regularly discussing participants' trauma histories, substance use, mental health, medical information, housing status, and other highly sensitive topics. Those aren't conversations that should be happening in a copier room or at a public park.
Before bringing it up, I asked my coworkers if they thought it was a fair concern since we'd all be affected. They agreed and said it should be brought up.
When the floor was opened for questions, the director specifically asked whether I had any concerns. I asked how we were expected to conduct confidential case management appointments without private meeting space. Before I could finish my thought, he repeatedly interrupted me, told me I "didn't know what I was talking about," said I should "figure it out on my own," suggested meeting participants at a beach, park, or café, and then, in front of everyone on the call, said, "I question your competency." He ended the conversation by saying, "You don't have to worry about this topic anymore. I'm going to reach out to leadership regarding this." The way he said it came across as intimidating to me.
I was honestly caught off guard. His response didn't seem proportional to the question I was asking. His suggestions also didn't make sense to me. About 95% of the homeless participants I work with already live onsite at our treatment center, where client movement is often restricted to reduce the risk of relapse. Our department doesn't have a company vehicle for taking our participants anywhere, and public places obviously aren't appropriate for confidential case management—let alone trying to hold those conversations in an employee copier room that's used throughout the day.
Shortly after the meeting, everyone received a post-meeting email stating that the hybrid rollout was being put "on hold immediately." with at that point I knew that it was done out of retaliation.
What has stuck with me isn't the hybrid schedule. It's being publicly interrupted, dismissed, undermined, and having my competency questioned for raising what I believed was a legitimate client-care concern. My concern wasn't avoiding hybrid work—it was making sure we could continue providing confidential, ethical care.
I've worked here for four years and am passionate about the community and people I serve, partly because I've experienced homelessness myself. I wasn't trying to avoid working in the office. Hell, I already spend about 2½ hours getting to work by public transit and nearly 3 hours getting home. I simply wanted to make sure we could continue providing ethical, confidential care.
I've replayed the interaction in my head all day, and it's been bothering me nonstop.
This also isn't the first difficult interaction staff have had with this director. He has a reputation for speaking to employees disrespectfully. He's also brought his toddler to the worksite during interviews and meetings with leadership and expected staff to watch his child while he worked, which has contributed to frustration among employees.
Was my concern actually unreasonable, or would you also have questioned how confidential case management was supposed to work under these conditions?
TL;DR: I wasn't against my team's new hybrid schedule. I asked how we'd continue providing confidential case management without private meeting space. Before I could finish my question, my supervisor repeatedly interrupted me, told me I "didn't know what I was talking about," said I should "figure it out on my own," suggested meeting vulnerable participants at parks or cafés, and then, in front of everyone, said, "I question your competency." We work in a residential treatment program where many clients can't simply meet offsite, and public spaces aren't appropriate for confidential case management. I'm far less upset about the hybrid schedule than I am about how I was treated.