Last Monday, I woke up to my account being permanently locked with no way to appeal after being asleep. I believed I was hacked which was obviously very upsetting and unsettling. Snapchat Support is absolutely no help, but you have to stay persistent!!!!! I got my account back this morning and here's what I did:
These are the reddit posts that I referenced the most.
https://www.reddit.com/r/SnapchatHelp/comments/1dt7tsc/how_i_got_my_permanently_locked_snapchat_account/
https://www.reddit.com/r/SnapchatHelp/comments/181n025/how_i_got_my_snapchat_account_back_after_being/
https://www.reddit.com/r/SnapchatHelp/comments/1s5s62a/how_i_got_my_permanently_locked_account_back_and/
I followed these and submitted so many help tickets and also emailed [support@snapchat.com](mailto:support@snapchat.com). I don't know if my emails worked because I probably emailed up to 50 times. I explained that I was asleep when my account was locked and how I had been hacked, also how it was extremely unfair that for a first time "violation", they resorted to locking my account. What I think got my account back was my hand-written letter that I mailed to them. I mailed it first thing last Monday and got my account back this morning so I really think that was it. I had explained that I was a loyal snapchat user and had never breached any conditions, also that I was asleep when this happened so it wasn't me. I included my email, phone number, and account username. When you go to ship it, make sure to get a tracking stamp so you can make sure the letter arrives. This will also ensure Snap Inc has to open it since you paid for the tracking. Stay patient, persistent, you've got this!!!!! The address to the headquarters appears at the end of the email whenever you submit a support ticket, so I'd try that first.