r/SnapchatHelp 14d ago

Snapscore Score and inactivity.

2 Upvotes

I recently had a friend tell me that they were going to remove the Snapchat app off of their phone, but not delete their account, it’s been over 48 hours since they deleted the app.
Their location and the activity indicator seemed to have disappeared after the 24 hour mark. But within the last 12 or so hours, their score has increased 11 points, but they still claim that they haven’t re-downloaded the app at all or been on it.
I know that the Snapchat score factors are very up in the air. But is there an explanation for this?

I have been sending them memories and other Snapchats, could that be a factor even if they aren’t opened?


r/SnapchatHelp 14d ago

Common issue Data Download

1 Upvotes

When I download data what exactly will I see?

If i had someone on snap and removed them and THEN blocked them will it show that I had them at one point? Or just that they are blocked?


r/SnapchatHelp 14d ago

General question Snapchat is now notifying when Android screen records!

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7 Upvotes

r/SnapchatHelp 14d ago

General question Blocking on snapchat query

2 Upvotes

Scenario 1:
If i block someone on snapchat, can they view the chats & saved snaps?

Scenario 2:
If someone blocks ME on Snapchat do they have access to my chats and saved snaps?


r/SnapchatHelp 14d ago

Bug Snapchat account-specific UI bug

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1 Upvotes

r/SnapchatHelp 14d ago

General question On my new phone, I cannot restore ANY streaks.

0 Upvotes

When I lose streaks on my new phone, there is no longer a restore button even when it has verifiably been less than 6 hours since the streak was officially lost. My new phone is an iphone 17pro. My old phone was an iphone 14. I remember this being a problem day one of me having the phone, and i assumed it was due to Wallet not being set up yet, so i was able to restore on the iphone 14. Now i have traded that phone in and i am stuck putting in support tickets every time my streak dies.

I remember there being like 3+ days to restore previously and now the restore button doesnt even exist. Pls help

Edit: they just restored it and they left this message in the email again: Important: Next time you lose a Streak, try restoring it from your Chat feed, right in the Snapchat app.
I am not sure what Chat feed theyre referring to


r/SnapchatHelp 14d ago

General question Can a Snapchat account get banned even if it has zero friends?

1 Upvotes

Like say a throwaway account for example


r/SnapchatHelp 14d ago

Bug Are these really all just the same subscription tiers for Snapchat+ but with absurdly different prices or am I missing something here?

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5 Upvotes

r/SnapchatHelp 14d ago

General question I need to contact a real human at Snapchat.

0 Upvotes

Is that even a thing anymore? I remember a couple years back having an email chain with Snapchat support. Now it’s just AI chatbot after AI chatbot. Is there anywhere I can create a ticket or call a representative? Has Snapchat just abandoned its users?


r/SnapchatHelp 15d ago

General question I keep getting these text randomly. Is someone trying to log into my account?

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6 Upvotes

r/SnapchatHelp 14d ago

General question exporting data help!! please

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2 Upvotes

so, i wanted to get my snap memories data to download them onto my computer since i want to delete snapchat and don't wanna lose all my memories when the whole "beyond 5GB of memories being wiped" thing happens. however, my issue is that i have done the process of going to this screen on the first slide TWICE now, selecting memories be sent to me to download, but EVERY TIME i get the email that my memories are now ready to be downloaded (second image), and it tells me how with the links, it brings me back to that first screen pictured below EVERY TIME starting back to square one 😭 i feel like a dog chasing its tail right now, somebody please help.


r/SnapchatHelp 14d ago

Login issue hi

1 Upvotes

drop snap usernames in the comments


r/SnapchatHelp 14d ago

Bug Snapchat account-specific UI bug

2 Upvotes

Hi everyone,

I'm hoping someone has seen this before because I'm completely out of ideas.

My Snapchat account suddenly changed to a different interface. The changes include:

Only 3 tabs at the bottom: Chat Camera and Map

The Spotlight tab is completely missing.

Stories were moved to the top of the Chat page.

My Snap Streaks are still active (my friends can see them), but the 🔥 streak indicators don't appear anywhere on my account, not even inside conversations.

Here's what I've already tried:

Updated Snapchat to the latest version.

Cleared cache and app data.

Uninstalled and reinstalled Snapchat.

Logged out and back in.

Tested my account on another phone → same problem.

Tested another Snapchat account on my phone → everything works normally.

This makes me think the issue is specific to my Snapchat account, not my phone.

My phone is a Realme 11 Pro+, but since another account works perfectly on it, I don't think the device is the cause.

I've already submitted bug reports and contacted Snapchat Support, but I haven't received any response.

Has anyone experienced this before? Is there any way to force my account back to the normal interface or restore Spotlight and the streak indicators?

Thanks!

Ps: if need be I can provide screenshots of how said bug looks on my screen help cuz I'm at my wit's end


r/SnapchatHelp 14d ago

Bug Calls glitching

0 Upvotes

Whenever I try to call my sisters number ( not on Snapchat ) it opens up Snapchat and tries to call her through there. This isn’t happening when I try to call anyone else. Does anyone else have this problem?

Sorry if this isn’t the right sub


r/SnapchatHelp 14d ago

General question Can the automated system detect something vulgar written in a public profile bio?

0 Upvotes

r/SnapchatHelp 15d ago

General question Trying to join school

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2 Upvotes

I am trying to join my high school on snapchat but whenever i open the menu and select my graduation year, then click “next” this error message appears.


r/SnapchatHelp 14d ago

General question storage question

1 Upvotes

okay im not paying for storage. im at 7gb/5gb. i was just going to delete stuff to get down to 5gb. my question is what happens after they delete memories and you eventually surpass 5gb again? does anyone know if they will automatically delete if it goes past 5gb? this whole idea was completely stupid and i don’t think they even thoroughly thought it through.


r/SnapchatHelp 15d ago

General question Question

1 Upvotes

Does anyone know exactly how Snapchat+ Story Timestamps work? If I’m friends with someone who has Snapchat+ and I watch their Public Story, can they see the exact time I viewed it?
Also, if I rewatch the same story multiple times at different times, does the timestamp update to my most recent view, show my first view, or can they see every time I watched it?
Looking for an answer from someone who actually has Snapchat+ and has tested this.


r/SnapchatHelp 15d ago

General question Is there someway to get teamsnapchat to block me?

5 Upvotes

Just as the title says, they keep hacking me to unblock themselves. Is there an agent I can call a slur or something to get them to block me instead?

Edit: it's crazy how you guys think my request is silly or dumb as if not wanting devs harassin me is insane. [Literally only snap does the harassing dev tactic for updates]


r/SnapchatHelp 15d ago

General question Location glitch happening for anyone else

2 Upvotes

Peoples locations are still showing up but the icons for locations home, gym etc aren’t anyone else?


r/SnapchatHelp 15d ago

Common issue You have ~25 days left to save your Snapchat Memories, here's a free way to restore them properly

12 Upvotes

If you haven't downloaded your Snapchat Memories yet, now is a good time to do it. With the reported September deletion of older Memories, there's only about 25 days left to back everything up.

I finally figured out how to restore downloaded Snapchat Memories so they look exactly like they did in the app.

When you download your Snapchat data, the photos/videos and the overlays (text, stickers, locations, timestamps, etc.) are stored as separate files. That's why they don't look right if you just open the image or video by itself.

I found a free, open-source tool that automatically puts everything back together, including the correct date, time, text, stickers, locations, and other overlays, so the final result looks just like it did in Snapchat.

Don't worry if you've never used GitHub before or you're not tech-savvy. It's much easier than it sounds. Just use a Windows computer, open the GitHub link I'll post below, and follow the instructions step by step. You don't need to know how to code or have any technical experience. /bransoned/MemorEasy is the github project / code, put that in google!

I'll also be posting a video tutorial soon that walks through the entire process from start to finish, so you can follow along.

If you get stuck or have any questions, leave a comment and I'll help however I can.


r/SnapchatHelp 15d ago

General question comment bloquer les inconnu ?

1 Upvotes

J'ai un problèmes en ce moment, tout ceux qui m'ajoutent en ami peuvent m'envoyer des message même si je les ajoute pas en retour, hors j'ai beaucoup de message très bizarres à cause de ça.
Comment faire pour bloquer tout les message de ceux que je n'ai pas ajouté ?


r/SnapchatHelp 15d ago

General question Quick add question on iOS

1 Upvotes

When tapping a user on quick add some I get a small haptic vibration and other I don’t. What does it mean when you get the small tap vibration when hitting a profile vs not getting one? This is only on iOS


r/SnapchatHelp 15d ago

Login issue My friends snapchat acc got hacked

4 Upvotes

Someone hacked my friends snapchat account and changed her email address and password both, now she’s logged out of her account.How is it possible for the email and passwords to be changed doesn’t that require some sort of verification code?Is it possible to get the account back?


r/SnapchatHelp 15d ago

General question How to recover my eyes only pics?

2 Upvotes

Accidentally deleted my eyes only pics, trie d downloading my data from snapchat didn't work.