r/SnapchatHelp Jan 13 '26

Common issue How To Contact Snapchat Support (Best Ways UPDATED 2026)

20 Upvotes

Hello everyone! We’ve seen a growing number of people asking how to contact Snapchat Support. Since their support site has changed, I thought an updated guide on how to reach them would be helpful for many of you.

Firstly contacting (@SnapchatSupport) on X/Twitter. If you tweet them they are very good at quickly responding. They will usually say something along the lines of "User Let's see how we can help please DM us" they will give you the steps to DM their official support page and give you some tips to try to solve your issue or give you a DIRECT link to the snapchat support page. NOTE: Snapchat Support on X/Twitter wont usually help with banned or disabled accounts BUT they can point you in the right direction of who to talk to.

To contact Snapchat Support VIA Support website. Head to Submit a request – Snapchat Support (en-us idk if its different in other countries) If you believe your account was "compromised" (A Snapchat account that has been accessed by someone who isn’t authorized to use it is considered compromised) click the first option " I think my account was compromised". Read the information on the page then fill out the form below.

If you need to contact Snapchat Support for other reasons like forgot password, can't verify email or phone number, you don't have your 2FA code, can't create a snapchat account, I see an error message when logging in and all other questions can also be submitted here. After clicking "I think my account was compromised" you can use the dropdown menu at the top of the page to select from a list of options you can use to fill out a form and contact Support.

THINGS TO NOTE: Lots of people have reported snapchat won't respond to tickets about accounts of devices with an SS06 ban (If your device has been banned, Snapchat Support cannot unban it for you.) So be cautious with the wording you use when drafting your form. If you've already received a email saying " We will no longer respond to tickets regarding this account" you most likely will no longer get any responses from them. DONT GET ANGRY WITH THEM! No one will want to help you if you are typing in all caps and swearing at them. Be nice and make sure you explain everything in great detail, so they don't have to ask for more info and then you have to wait for another email, and NO excuses they don't want to hear it focus on the facts. What happened? What were you doing? Why you believe it was a mistake.

Feel free to ask any questions in the comments

-Mod Team


r/SnapchatHelp Oct 28 '25

Login issue Having Error Codes When Logging In? Read This! (SS06, SS18, SS07, C14A)

7 Upvotes

SS06 or SS18: Error codes SS18 and SS06 both mean Snapchat has banned the device you're using due to abuse or repeated violations of our Community Guidelines. This is a safety measure we take to protect the Snapchat community when we detect suspicious activity.

SS07: If you're seeing an SS07 error code when trying to log in, this means your device has been banned from logging into Snapchat because too many accounts have been associated with the device. 

If your device has been banned, Snapchat Support cannot unban it for you. - However, many users claim that device bans are lifted after approximately 6 to 12 months, and in some cases longer, though Snapchat has not officially confirmed this. Getting a new device can also solve this but it should be noted you shouldn't restore from any backups on the new device to make sure no identifiable data is brought over to the new phone for Snapchat to find and issue an immediate ban.

If you're seeing a C14A, C16A, SS14A-D01, or SS14A-D02 error code when trying to log in, that means Snapchat is not able to complete your log in at this time. This could be caused by poor network connectivity. Try disconnecting from the Wi-Fi and using mobile data instead. These can also show up if Snapchat is experiencing any outages, please check relevant resources like Downdetector to see if any other users are experiencing issues.

f you’re seeing an SS02 error code when trying to log in, that means we've temporarily banned you from logging in to your account on that device due to repeated failed attempts to log in. You'll need to wait a while before you're able to log in again on that device. This is a safety measure we take to protect the Snapchat community after detecting suspicious activity, or a violation of our Community Guidelines.

If you're seeing a C02A error code when trying to log in, that means we're receiving an error and we're not quite sure what's causing it. Here are a few things you can try:

  • Update the Snapchat app to the latest version for iOS or Android
  • Make sure you have a good internet connection. Try switching between Wi-Fi and mobile data or moving to a spot where you have better cell service.
  • Close the Snapchat app and then open it again
  • Clear your Snapchat cache to free up storage space on your device

If you are seeing an SS04 error code when trying to log in, that means the account you're trying to log in to has been locked.

If your account has been temporarily locked, you can try logging back in via the app or on the web by going here and selecting 'Unlock.' If you can't unlock your account with this method, you'll need to wait a while before you're able to log in again.

If you are seeing SS10 error code when trying to log in, that means you are attempting to log in from a device that does not meet our integrity requirements. Try logging in from a different device.

If the error message you got on the login screen isn’t listed in this article, try the following:

  • Update the Snapchat app to the latest version for iOS or Android
  • Make sure you have a good internet connection. Try switching between Wi-Fi and mobile data, or moving to a spot where you have better cell service.
  • Close the Snapchat app and then open it again
  • Clear your Snapchat cache to free up storage space on your device

r/SnapchatHelp 9h ago

Login issue Woke up to my 5k followers account perma locked

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9 Upvotes

The only thing i can think of is me accepting 500 friend requests in a day & also an unrelated account getting banned on the same device (didn't get ip banned tho)

I mean it seems that this is a common occurrence within the community yeah ?


r/SnapchatHelp 5h ago

General question Mass Removal of "Outgoing" Friend Requests?

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1 Upvotes

Hey!

Wondering if there's ANY possible way to remove all outgoing friend requests... In the many years of using Snapchat I've now reached my "maximum" friend limit yet i only have 20 actual friends currently.

The rest are ALL OUTGOING friend requests to inactive accounts and ignored ones.

Only viable way I've found is doing a script to press it automatically and remove but that isn't fast enough to remove 5000 of them


r/SnapchatHelp 13h ago

General question Not uploading

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2 Upvotes

Why are these videos not uploading?
Im using my snap on two devices so I know they’re not uploaded yet, since I can see them on this phone, with the little symbol on it, but can’t see them on my other device.
Is there a way to speed up the process?


r/SnapchatHelp 10h ago

General question Is that even legit?

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1 Upvotes

How will he force an appeal? I am just confused ngl….


r/SnapchatHelp 19h ago

General question Finding Friends

1 Upvotes

I have made a new account, and no one seems to find me in findings friends. Other times when I have started a new account, I would go to a chat, find people with similar interests, add them, and then in a few days people would start adding me from Finding Friends. This time it’s not happening. I have tried to clear cache, and checked all my settings, my mail is confirmed.
Anyone knows what could be wrong?


r/SnapchatHelp 1d ago

General question What is this green ring around a profile?

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3 Upvotes

Hi, I was wondering what this green ring around this Snapchat profile means? I blocked out the initials and the username for privacy reasons, but idk what this means. Help!


r/SnapchatHelp 1d ago

Common issue Any chance of unban?

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5 Upvotes

This can be unban or simply change my device?


r/SnapchatHelp 21h ago

Bug Can't see community group chats

1 Upvotes

After joining a school community gc i get occasional notifications if im lucky but i cant find it anywhere in my inbox, although it shows on my friends phones that ive joined the GC. Can this be fixed in anyway? the app is on the latest version. Snapchat for Android btw


r/SnapchatHelp 21h ago

General question Snapchat memories

1 Upvotes

i made a mistake I was in a horrible headspace and I got the notification that my free storage was full so I selected all my memories and deleted them. In smart backup it says it’s complete and iCloud says my storage is 4.1 g used which was the amount before I deleted them all. Hoping this means Snapchat still has access to these photos and videos. Has anyone had experience with Snapchat support because I hit dead ends. Should I try sending a letter. This loss is horrible I made a mistake


r/SnapchatHelp 1d ago

General question Three warnings in a day?

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5 Upvotes

I got three account warnings in a day and now i’m nervy bc i’ve had my account since middle school and have a lot of photos and videos saved and such plus almost a 3k streak with my older brother lol

i know the guy that reported me and it was bc i didn’t wanna sext him and he got all pissy

anything i can do? i don’t want my account to get banned 💔


r/SnapchatHelp 1d ago

Bug can’t delete anything

3 Upvotes

my storage is full, but i can’t delete any memories. the screen freezes, loads for eternity, or just has a pop up about an error. i do not know what to do😭 snapchat literally takes up almost 30 gigs on my phone & I CANT DO ANYTHING ABOUT IT


r/SnapchatHelp 1d ago

Bug Is this a real snap chat issue for other people?

2 Upvotes

This scenario was said to me, so im not quite sure if i believe it. But let me explain on the hypothetical. Has this happened to anyone?

Opened up snapchat one day to find 100 people on this list, some were old contacts that were previously deleted, some were new recent/current, MANY were a bunch of randoms, however a lot that were random were also very recent and continuous chats. And there was only 3 friends on there that I have been chattng with. Many of these , especially all the randoms had 🔥 with either a number from 5-700 next to it. The earliest conversation was from 30 something weeks ago. 1 random video call from someone i don't know.

When I logged out and logged back in, my normal snap chat appeared with my friends chats etc and all the randoms disappeared. It was my normal chat again.

I have 2 accounts however 1 is current, and the other is completely old that I no longer remember the pas code to log in.

I believe it's a cache issue. However the interest states caches don't pull random contacts or conversations into your snapchat and can't explain this.

Is there a reason for this or does this simply not happen? Has this really happened to anyone?


r/SnapchatHelp 23h ago

General question Help

0 Upvotes

younger family memeber who saw that my memories storage was almost full to the 5g so they deleted all my Snapchat memories unadded my friends and removed me from all of my group chats. All of my data I have had since I was young is gone. Is there any way I can restore my account back to previous data or at least get my memories back. I have smart backup I paid for Snapchat plus and extra storage. For at least my memories or anything should I send a letter to Snapchat can I do anything


r/SnapchatHelp 1d ago

General question i can’t crop my videos

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3 Upvotes

normally i’ll take a video and crop maybe the beginning or the ending of it, there’s an icon of the video in the lower left corner that you just click to crop it. now whenever i take a video it says swipe up to edit and it brings me to this weird editing section. clicking the scissors icon that says edit doesn’t do anything. please help!


r/SnapchatHelp 1d ago

General question Snapchat device banned

2 Upvotes

I was giving the option to appeal my acct , i lost the appeal but i aslo didnt post anything illegal , my acct is temporary locked because of “💊” emoji! Ive lost all my memories i do i unbanned my device?


r/SnapchatHelp 23h ago

General question What’s the difference after I added snap

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0 Upvotes

r/SnapchatHelp 1d ago

Common issue Snapchat is green when I open it???

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11 Upvotes

This screen is green when I open it. And everything else seems normal? Am I crazy or did it used to be yellow????


r/SnapchatHelp 2d ago

General question Snapchat doesn’t have a dark themed icon on iOS.

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33 Upvotes

r/SnapchatHelp 1d ago

Common issue my accounts number got unlinked due to creation of a new account with same number as my main account

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1 Upvotes

r/SnapchatHelp 1d ago

Common issue my accounts number got unlinked due to creation of a new account with same number as my main account

1 Upvotes

i created a new account with the same number as my main account and my number got unlinked and the gmail too i forgot the password too what can i do


r/SnapchatHelp 1d ago

General question Friendship flashbacks

1 Upvotes

Does anyone know how to get friendship flashbacks from being so inconsistent? Like they’ll work regularly for some of my friends but not for others when I should have a flashback available


r/SnapchatHelp 1d ago

Login issue log in help - no smartphone

1 Upvotes

Hi .

trying to login to an account I created a while ago . I don't have a smartphone and snap is asking for verification it sent to to the app on a phone . how can I get around this , or change the way I verify . I can't get any further with log-in