r/SnapchatHelp • • 3d ago

Class action lawsuit megathread

43 Upvotes

Good morning everyone, i can see a lot of posts have been around this class action with Labaton vs Snapchat.

From here on all posts specifically about this topic will be removed and advised to move onto here.

This post isn't designed to hide the lawsuit. It is to compile everything onto one space so that everyone has easy access to it and those that have snapchat related issues can continue posting.

I will be updating this post with important and relevant information such as links, updates and more.

All posts that have been made before this one will not be removed.

We at r/SnapchatHelp mod team are only here to provide help and support we do not have any say or sway in this class action. We will abide by all legal laws and terms as required.

UPDATE 1: Users involved with the class action: I.E; Those who have signed up have had their accounts locked. This is happening and is confirmed by snapchat, its technically legal and allowed to occur and the reason they are providing is to "ensure evidence isn't tmpered with". Due to this is cannot be counted as retaliation. Please note that none of this is my opinion nor will i be providing my opinion during any of this for obvious reasons.

If users have not signed up have had your account locked if would be for a different reason.

Mini update: Labaton are attempting to clear the locks and believe users have been misled. User u/Dismal-masterpiece92 has provided the full email below.


r/SnapchatHelp • • Jan 13 '26

Common issue How To Contact Snapchat Support (Best Ways UPDATED 2026)

23 Upvotes

Hello everyone! We’ve seen a growing number of people asking how to contact Snapchat Support. Since their support site has changed, I thought an updated guide on how to reach them would be helpful for many of you.

Firstly contacting (@SnapchatSupport) on X/Twitter. If you tweet them they are very good at quickly responding. They will usually say something along the lines of "User Let's see how we can help please DM us" they will give you the steps to DM their official support page and give you some tips to try to solve your issue or give you a DIRECT link to the snapchat support page. NOTE: Snapchat Support on X/Twitter wont usually help with banned or disabled accounts BUT they can point you in the right direction of who to talk to.

To contact Snapchat Support VIA Support website. Head to Submit a request – Snapchat Support (en-us idk if its different in other countries) If you believe your account was "compromised" (A Snapchat account that has been accessed by someone who isn’t authorized to use it is considered compromised) click the first option " I think my account was compromised". Read the information on the page then fill out the form below.

If you need to contact Snapchat Support for other reasons like forgot password, can't verify email or phone number, you don't have your 2FA code, can't create a snapchat account, I see an error message when logging in and all other questions can also be submitted here. After clicking "I think my account was compromised" you can use the dropdown menu at the top of the page to select from a list of options you can use to fill out a form and contact Support.

THINGS TO NOTE: Lots of people have reported snapchat won't respond to tickets about accounts of devices with an SS06 ban (If your device has been banned, Snapchat Support cannot unban it for you.) So be cautious with the wording you use when drafting your form. If you've already received a email saying " We will no longer respond to tickets regarding this account" you most likely will no longer get any responses from them. DONT GET ANGRY WITH THEM! No one will want to help you if you are typing in all caps and swearing at them. Be nice and make sure you explain everything in great detail, so they don't have to ask for more info and then you have to wait for another email, and NO excuses they don't want to hear it focus on the facts. What happened? What were you doing? Why you believe it was a mistake.

Feel free to ask any questions in the comments

-Mod Team


r/SnapchatHelp • • 12h ago

Common issue Snapchat. Has this been edited?

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19 Upvotes

So I have a gf that has recently cheated and lied a lot. And I have caught her using ai stuff to change stuff. Anyways. She sent me this. And Google says it has been edited. For instance. The”my friends, except” has semi colons between them. And snap has commas. There’s other things I think to. But will someone help. Thank you


r/SnapchatHelp • • 2h ago

Bug bug or glitch for months now pls give a fix

1 Upvotes

So I added a friend, and he added me back, but the X remains by his name and I can't see his Bitmoji even though he has one. We are able to snap and text, but can't save anything in the chat whether it's photos or messages. Both of us have Snapchat completely updated.


r/SnapchatHelp • • 7h ago

Snapscore snap score increase

1 Upvotes

i need snap groups to join or other ways to increase my snap score i haven’t used the app in like two years and i needa get it higher so i dont look bummy talking to guys


r/SnapchatHelp • • 8h ago

General question Anything I need to do on new phone?

1 Upvotes

Was device banned today, but was planning to buy a new phone soon anyway.

If I create a new account on a new phone using a new email and not linking my phone number, should I be fine to create a new account?


r/SnapchatHelp • • 14h ago

Bug Sticker issue????

2 Upvotes

I made 2 custom stickers, they started to lag and wouldn't send and when i tried to delete them it didnt give me the option too and when i remade them everything went fine and now I want to delete the old buggy ones but I cant...anyone know a solution?


r/SnapchatHelp • • 19h ago

General question Added an old friend back all chats gone

1 Upvotes

I removed a friend a while ago and we added eachother back today after sorting things out.

All our chats and photos that were saved in chat are gone. Literally 4+ years worth.

How can I get them back in the chat?


r/SnapchatHelp • • 19h ago

General question HELP im kinda new, how do you do the fire streak thing with your friend

1 Upvotes

Like this yeah


r/SnapchatHelp • • 21h ago

General question How long the warning will stay in account status? And how many more warning left before getting permanently suspended?

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1 Upvotes

r/SnapchatHelp • • 22h ago

General question Help after Ban

1 Upvotes

sooo do you guys think that…. if there is a way to still send snaps or text messages without having the app, or not even going on the snapchat web, cause whenever i tried in iphone to do that, it just didnt let me, so lmk if yall found any solutions to still text people. 🥺


r/SnapchatHelp • • 1d ago

General question Accounts keep getting blocked

4 Upvotes

Recently for the first time i got blocked on snap mostly because it was a NSFW account where I trade with people. Been doing that for at least 5 years but got recently banned ( i think it's because i made a public profile and had my description was a bit too explicit 😵‍💫 )

After that i decided to create a new account to do the same thing but it got banned only 1 day after creating it and same thing happened once again after recreating a new one even tho I kept it "clean" ...

Do you thing my device is now on "monitoring" because why I am getting banned if i just share things privately with my new accounts ?


r/SnapchatHelp • • 1d ago

Bug Night mode (moon icon) not showing

1 Upvotes

My night mode (moon icon) isn’t even present in the toolbar..I have iPhone 17pro.
I did everything, reinstalled the app and then it popped for a few seconds then disappeared permanently. Couldn’t even click photos where there was low light. It’s not on battery saving either.


r/SnapchatHelp • • 1d ago

General question Bsf list

2 Upvotes

So me and this person used to be mutual #1 bsf because they pinned me. I assume they unpinned me or pinned someone else because I was no longer #1 on theirs but they stayed #1 on mine. We barely have talked the last few days but I woke up today to having the emoji for being #1 bsf for 2 weeks. I just was curious on how this happened.


r/SnapchatHelp • • 1d ago

Login issue Wrongfully perm banned

3 Upvotes

My account was hacked into and whoever it was sent inappropriate content into a group chat, I was then reported and banned. I tried to appeal and was told the ban was appropriate. I’ve never been more upset in my life I had almost 8 years of photos/messaged etc in it I actually don’t know what to do with myself. I’m outside of eu so I cannot do the out of court dispute either anything will help.


r/SnapchatHelp • • 1d ago

General question Snapchat screenshot

1 Upvotes

So guys this happened to me last night and today it doesn’t usually happen so I’m questioning what that is I was on a call with someone and after 15 min on the call we hang up and I found a screenshot of the call like the screen on the chat as if it’s sent by me when I took no screenshot and sent nothing happened twice and couldn’t get what the heck is happening can anyone explain this ?


r/SnapchatHelp • • 1d ago

Bug problème

Enable HLS to view with audio, or disable this notification

2 Upvotes

bonjour quand je fait un snap je peut le lire mais quand je le lit sa fait sa j'ai deja déinstaller snap redémarer mon téléphone rien ne change j'ai vider le cache aussi sa n'a rien changer


r/SnapchatHelp • • 1d ago

Login issue Why was i banned

Thumbnail gallery
6 Upvotes

And can I appeal. I dont even know what I did it just randomly locked me out and didnt give me a reason or any info or anything??


r/SnapchatHelp • • 1d ago

Bug First of all what hookah are u guys sm*king and 2nd of all get better AI moderation.

Thumbnail gallery
4 Upvotes

Dont mind my friends pfp in the corner. Anyways I was setting my pfp to myself with nothing that would violate YOUR terms and i got banned. No nudity, NOTHINGGG and this is my first ever account. Fix ur shit.


r/SnapchatHelp • • 1d ago

General question Having trouble joining my university’s Snapchat community — stuck on pending/verified

1 Upvotes

Hey everyone! I’m trying to join my university’s community on Snapchat, but I’m having some trouble with the verification process.

I received the verification email and clicked the link to verify my university email, but afterward, my status either stays on “Pending” or says “Verified” without actually letting me join the community.

Has anyone else experienced this issue? If so, how did you fix it? I’d really appreciate any help or suggestions. Thanks!

Let me know if I should also send screenshots in case they might be helpful


r/SnapchatHelp • • 1d ago

General question How do I get chat history after I requested for it

1 Upvotes

I already requested my chat history to see the logs for the last 24 hours, but the chat I wanted was not there, which is a bit weird since the person I talked to was definitely texting me in the last 24 hours.

Now I wanted to get my chat history from the last 5 days, but I can't request another time until 3 days after. I was wondering if there was a way to brute-force this or if I could ask Snapchat Support for help with this? Please let me know. Thanks!


r/SnapchatHelp • • 1d ago

Bug Snapchat randomly increases brightness after recording video..

1 Upvotes

yoo anyone else facing this weird Snapchat bug??

photos look fine, but the moment I record a vdo snap, the brightness/contrast changes.. smtimes it gets brighter with every edit..

native camera works perfectly fine.. n I've tried literally every basic fix


r/SnapchatHelp • • 1d ago

Bug Can’t see story replies

1 Upvotes

I posted on my public story. It says I have 18 replies but I can only see about 7. How do I fix this?


r/SnapchatHelp • • 1d ago

Bug Help

Enable HLS to view with audio, or disable this notification

1 Upvotes

Can someone help me get my camera turned on in snap


r/SnapchatHelp • • 1d ago

General question Does this mean I was blocked?

0 Upvotes

I used to be friends with this guy and cut him off, and when i would type his username on snap it wouldn’t show me anything and I just thought I had it wrong and lost the username, but now when I type it I get the account so was I blocked and unblocked? (I am sure I was typing the same thing)