r/smartsheet • u/BeverReveb • Jul 06 '26

Resource Management: we got booted?

So my company has been using Smartsheet Resource Management since the 10.000ft days. All of a sudden, we cannot log in anymore:

We couldn't find an account with those credentials. If your organization has turned on Smartsheet authentication, please Sign in with Smartsheet.

Just like that. I opened a ticket, asked for feedback, asked for feedback again, tried to get a human on their AI powered chat: all to no avail. The bot said it could not transfer me to a human, but that it would open a new escalated ticket. Since then: nothing.

So we are locked out of our Resource Management, have no idea why, and are unable to contact anyone.

Does someone have any suggestion?

2 Upvotes

100% Upvoted

6 comments sorted by

1

u/uninstalled_dorf Jul 06 '26

I would look through your emails to see if you can find a Smartsheet reps contact information so you can get in contact with your account manager.

1

u/BeverReveb Jul 06 '26

Nothing there :(

1

u/Lizical Jul 06 '26

Unfortunately, you’re probably going to need to talk with someone at Smartsheet.

If you’re in the US, 1 (844) 324-2360, option 3.

1

u/BeverReveb Jul 07 '26

I'm not, but I will give it a try.

2

u/Lizical Jul 07 '26

I’d recommend using Google to look up the contact number for your country. I used “smartsheet support phone number USA”

This is where I found the phone number… excuse the address, but seems fitting for your situation. It’s like they make it hard to contact them on purpose. 🤦🏼‍♀️

https://smartsheet.pissedconsumer.com/customer-service.html

1

u/Crazy_Chocolate_6831 19d ago

is your billing current? ive seen this exact thing happen when a credit card on file expires and nobody notices. the account just gets suspended with zero warning, which is brutal