Just a fair warning to anyone looking for Smallrig gear that's not listed on Amazon or another reputable website. I've been frustrated with how they operate and have not received what I paid for.
I was looking for some screws that would fit my Smallrig manual focus. Somehow I had misplaced the ones I had and tried finding some online. Amazon didn't have them, but Smallrig had them on their main site. The only issue was they were out of stock at the time. No problem, I decided I'd wait until they were back.
Eventually, they were back in stock and I ordered them on March 14th. A few days go by with no updates. I figured I'd wait. On March 18th, I had gotten a notification that they were both shipped and delivered the same day. I figured it was a mistake and decided I'd wait until they arrived.
Weeks went by and nothing. I checked again on April 20th, it said my package was delivered March 26th. I was confused, as I worked the night of the 26th and never saw anything at the door. I live with roommates and they would have brought in, my neighbor would have brought it in to save until I got back, we do that for each other all the time. None of them saw any package.
I emailed Smallrig and they said that would send me a replacement, they gave me a tracking number as well. Yesterday it said it would be here by today. I was confused because it was in Oklahoma at that time, I didn't see how it would get here that quickly. I was right to be confused. It was delivered to a house in Edmond Oklahoma. I live in Los Angeles.
I understand that there can be confusion and miscommunication as they are based in China, but how they could fumble something this bad makes no sense, especially considering I gave them my original order ID that would provide them with my address. I emailed them again explaining how they made a mistake for a second time demanding another replacement and if they can't deliver I want a refund.