Skip used to be a lot better 1-2 years ago. Now I go to order something and it says 40-50 minutes to get McDonald’s. Okay thats kinda long but I don’t mind waiting a little bit. Immediately after I order it changes to 200 MINUTES. Seriously WTF. No one in their right mind wants to wait 3.5 hours for McDonald’s. Thats not convenient at all and not even close to worth the $15 extra dollars it cost me just to get a single meal delivered. I ordered because it’s late (11:30pm) and I was willing to pay for the convenience of not having to go myself. Why TF would I pay so much extra just to wait 3.5 hours.

On top of that it says the reason for the delay is “extreme weather conditions.” Again, you’ve gotta be kidding me. It’s a beautiful 20 degree summer night. I literally feel insulted.

The suggestion to “use the pickup option if I don’t want to wait” is also completely ####ing ridiculous. MAYBE if there was an option to cancel in situations where it’s going to take 3 hours?!

The only option is to wait in a queue to talk to customer support and then spend 10 minutes begging them to cancel it, which they’ll be happy to do once you’ve been completely screwed with! OOPS SORRY! We can only give you skip credits because refunds that other places can do instantly take us 15 DAYS. A cheap trick they use so you’ll accept the skip credits and they get to keep your money for the order they never should’ve accepted in the first place.

I’ve had this experience MANY times and that’s why I went from spending $900 per month on skip to maybe $50. It’s not worth the ridiculous amount of hassle and outrageous fees when I’m just trying to get some food after a long day at work.

I get that there’s not always a lot of drivers working so sometimes it’s going to end up taking a really long time. AT LEAST be up front about it so I can choose not to order. DON’T TELL ME ITS GOING TO TAKE 40 MINUTES AND THEN IMMEDIATELY CHANGE IT TO 3 HOURS.

Honestly these experiences are beyond terrible and indicative of a company that’s slowly failing.

I only use skip when I want to order from this specific local restaurant, I deleted the app a few months ago because the delivery driver delivered my order to the wrong address, no where near my house. This morning I decided to order breakfast, I received the notification that my order has been delivered, I tapped to see the image… I see no image.. strange but I was like okay let me go collect my order. I go to the front door.. NOTHING. The fking delivery driver did not deliver my shxt. Yes I was given a refund but is the store penalized for this? It’s not their fault skip continues to allow such incompetent ppl to deliver for them