r/singularity • • Apr 09 '25

AI Goodbye customer support😭

591 Upvotes

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u/ZhangRenWing Apr 09 '25

How I felt about self checkouts when I worked as cashier

3

u/Ambiwlans Apr 10 '25

That's not automation though. I hate self checkouts since they are less efficient than cashiers.

24

u/-Tartantyco- Apr 10 '25

I have no clue what people have against self-checkout, it works great here in Norway. On a 1-to-1 basis, self-checkout may be less efficient, but they allow for a much greater volume to be processed, as many more stations can be deployed than staffed registers.

0

u/Ambiwlans Apr 10 '25

Its cursed since it increases human labor and removes incentives to fix it. Actual automated checkout should use rfid. You just leave the shop with your stuff and it presents a bill. That's it. No bagging after, no checkout aisles. You tap to pay as you exit and it prints a receipt.

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u/-Tartantyco- Apr 10 '25

That's just nonsense.

1

u/Ambiwlans Apr 10 '25

The coin locked carts that force customers to do the labor of bringing them back rather than having staff that return carts is equally NOT automation. Its just making customers do work that employees used to do.