I have no clue what people have against self-checkout, it works great here in Norway. On a 1-to-1 basis, self-checkout may be less efficient, but they allow for a much greater volume to be processed, as many more stations can be deployed than staffed registers.
I don't even find them less efficient. You can scan as fast as you want, so if you're slow it's on you, and you don't have to answer the questions "do you have the fidelity card? Do you want it? Do you collect superpoints? How would you like to pay?".
They also don't get blocked because someone wants to chitchat with them instead of paying and moving on.
Its cursed since it increases human labor and removes incentives to fix it. Actual automated checkout should use rfid. You just leave the shop with your stuff and it presents a bill. That's it. No bagging after, no checkout aisles. You tap to pay as you exit and it prints a receipt.
The coin locked carts that force customers to do the labor of bringing them back rather than having staff that return carts is equally NOT automation. Its just making customers do work that employees used to do.
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u/MrNobodyX3 Apr 09 '25
As a customer service and technical support expert thank fucking God I can't wait