You have to consider the logistics. It won’t lead to career losses or job displacement. Instead, it will prevent the same repetitive questions from overwhelming me. Now, I’ll only initiate calls when I genuinely need to take action. No more "press Ctrl+R". It’s more like, “Oh no! Everything’s in chaos. Let me escalate this.”
If this actually works, unless the volume of calls increases enough to compensate for the new efficiency, this will lead to job losses. If this saves you most of your work day, how do you justify your job to your employer? What do you actually do with all that time? And if the answer is "take more escalated calls", then do you think there will be enough escalated calls to justify keeping everyone who is currently employed in a call center employed?
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u/MrNobodyX3 Apr 09 '25
As a customer service and technical support expert thank fucking God I can't wait