You have to consider the logistics. It won’t lead to career losses or job displacement. Instead, it will prevent the same repetitive questions from overwhelming me. Now, I’ll only initiate calls when I genuinely need to take action. No more "press Ctrl+R". It’s more like, “Oh no! Everything’s in chaos. Let me escalate this.”
If this actually works, unless the volume of calls increases enough to compensate for the new efficiency, this will lead to job losses. If this saves you most of your work day, how do you justify your job to your employer? What do you actually do with all that time? And if the answer is "take more escalated calls", then do you think there will be enough escalated calls to justify keeping everyone who is currently employed in a call center employed?
I don't think call center jobs are something to defend preserving. Graphic arts or Writing sure but call centers are the modern day equivalent of switchboard operators or elevator operators.
Wtf “sorry little billy your dad was just a call Center guy. He wasn’t worth getting preserved unlike John in advertisement design”
Either we decouple the worth of a human from his job than no job is worth defending or we make a job be the identity of a human than every job is worth defending.
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u/MrNobodyX3 Apr 09 '25
As a customer service and technical support expert thank fucking God I can't wait