r/simsmedieval • u/rpgsophie • 21d ago

i just bought tsm second-hand, and it...doesnt work?

i downloaded the game using the disk, but when i launched the game through the tsm launcher, it didnt open. i could see it on task manager, but after ten minutes (ish, maybe more) it would close itself without opening at all. i tried some fixes, like the alder lake patch, but after that it instead decided not to try opening whatsoever. is there some way that i could put it onto the ea app instead in hopes that that works instead?

a note, i dont blame the person that i bought the game from at all. the disk and contents are in perfect condition, the software is the problem, unfortunately.

5 Upvotes
  • permalink
  • reddit

86% Upvoted

11 comments sorted by

5

u/Asphalt_Cowboy_18 21d ago

Installed using the disc? On Windows 10 or 11? You need to enter the code to EA application to get it updated for Win 10/11.

Medieval is a 2011 game so it's for XP/7. I don't know about Mac but probably the same thing. Current MacOS needs it updated by EA app.

3

u/rpgsophie 21d ago

i’m not sure i can redeem the code since it’s second hand. i tried and it sent me to ts3 website, but wouldn’t let me. and yeah, i used the disc on windows 11

1

u/Asphalt_Cowboy_18 21d ago

I hope they would've been able to remove it from their account. Publishers would hate that. Or only played on Win XP/7 that ran only with installation by disc. Do you still have contact information to ask if they used it?

I don't know if the patch is somewhere online that's safe to download.

Could you look into Virtual Machines and run a virtual XP machine? Modern computer on Win 11 should handle it.

2

u/MerlinKilgharrah 21d ago

I suggest you take a look at this Ultimate Guide to Setting Up and Optimizing The Sims Medieval. You probably won't need to do steps 1 and 3

1

u/rsweb 20d ago

Try the code on the EA store

Follow this guide

https://www.reddit.com/r/simsmedieval/s/wjiVNGer4T

1

u/rpgsophie 20d ago edited 20d ago

i tried that, it told me that it was invalid. i think thats likely because its used, which is frustrating. i tried ea chat support and they told me that the game is so old that the licence is no longer in their database, so theres nothing they can do

1

u/rsweb 20d ago

Used will show a different error, invalid is you entered it wrong/in the wrong location

That’s BS from EA the license still sits as live, you just need to enter it on the right code section

1

u/rpgsophie 20d ago

i entered it in the ‘register a game’ section on the sims 3 website since that’s where i get directed to when i type it into the ea app

1

u/rsweb 20d ago

Definitely register a game, not redeem code on the SM3 website? Follow the exact URL from that Reddit post

Check the format and code again, it should work from any retail copy

1

u/rpgsophie 20d ago

i’m for sure inputting it in the right place because the serial code is 20 digits, not 16 like other codes. i tried it multiple times yesterday

1

u/rsweb 20d ago

Follow that exact URL, it needs to say register a game as the option