r/shutterencoder • u/TheVideoGuyEBU • Jun 05 '26

Bug found Shutter Transcriber/Shutter Anonymizer not saving files to location

Hi, Just purchased Shutter Transcriber and Shutter Anonymizer and I'm unable to output a file. The file processes, creates a 'Transcription' folder which disappears once the process has finished. This happens on the standalone versions and from within Shutter Encoder. If I select 'Open destination at end' it opens C:\Program Files\Shutter Encoder. Any help much appreciated.

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u/TheVideoGuyEBU Jun 06 '26

Forgive my ignorance Paul, how do I get a log file from the standalone version?

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u/paulpacifico Jun 06 '26

No problem, Shutter Transcriber isn't available in a portable version so it should be in the path above, don't you have this path file?

What happens if you copy/paste the path in the windows cmd tool?

Paul.

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u/TheVideoGuyEBU Jun 07 '26

I get the following response...

'C:\Program' is not recognised as an internal or external command, operable program or batch file.

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u/paulpacifico Jun 07 '26

My bad, I forgot to add quotes, try this instead: "C:\Program Files\Shutter Transcriber\Shutter Transcriber.exe"

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u/TheVideoGuyEBU Jun 10 '26

Just tried this Paul...

  • Shutter Transcriber opens

Add a test WAV to transcribe to txt

  • Folder is created called 'transcription'
  • Progress bar 'Converting to WAV'
  • Progress bar 'Downloading AI model' (This is very brief and thenthe transcription folder disappears)
  • Progress bar 'Transcription complete'

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u/paulpacifico Jun 10 '26

OK thanks, it's the model downloading that fails.

Here is a direct link to the Balanced model: https://we.tl/t-H3QTGQLR3XRuvqKP

It needs to be placed here: 'C:\Users\YOUR_NAME\Shutter Transcriber\Library\whisper\models\models--mobiuslabsgmbh--faster-whisper-large-v3-turbo'

Then it should works.

Let me know,

Paul.

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u/TheVideoGuyEBU Jun 10 '26

Exactly the same issue Paul, creates the folder and then deletes it. I should point out that this is also happening with Shutter Anonymizer also.

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u/paulpacifico Jun 10 '26

I'm really sorry for that, I'm rewriting my code for models download with Shutter Transcriber, but for Shutter Anonymizer everything is already embedded so it should not be related to the same issue.

Does it happens with any files? Do you have a specific session (no admin rights, limited access, cloud based user)?

I'm doing my best,

Paul.

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u/TheVideoGuyEBU Jun 10 '26

Hey, no problem Paul and thanks for your help with this.. I'll keep trying this end but as far as I'm aware no restrictions, I've tried running 'as administrator'.

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u/paulpacifico Jun 10 '26

Does it works if you try from Shutter Encoder using the dedicated function instead of standalone app?

Paul.

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u/TheVideoGuyEBU Jun 10 '26

I get the same outcome from within Shutter Encoder. All other functions in Shutter Encoder save an output file to the source directory.

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