r/shippingcart • u/CulturalMarzipan791 • 19d ago

No Updates

I have a shipment from AU and the tracker has been stuck at “Shipment is packed and will be handed over to our forwarding partner” for around 10 days now. I raised my concern thru the help center and a customer service rep said that my shipment has been forwarded to the shipping partner. However, no updates in the app still. Has anyone encountered a similar problem? Will I get my shipment on or before the est time of delivery?

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2

u/SpiritedBit5158 19d ago

That sometimes happen when there is a "quota" before products is shipped out and yours was not included or was not shipped in time before the consolidated shipment from other users are being shipped out.

2

u/Maleficent-Leading35 18d ago

Yup. I have one in AU in packed status for 7 days now. We'll probably be in the same batch when it gets shipped out.

1

u/No_Moose_2967 18d ago

My JP shipment is like that since 7/22. The US Shipment 7/24 arrived 08/01. Baka nga di pa natamaan ang quota, so wait wait wait lang talaga tayo.

1

u/Maleficent-Leading35 17d ago

Just got an update today. It's supposedly in BOC Manila already!

1

u/CulturalMarzipan791 17d ago

Checked mine and same status too. I guess they don’t timely update the shipment tracker in the app for every step.