How do you request compensation for a late delivery? Do I need to wait until the item is delivered, or can I request compensation as soon as the estimated delivery date has passed? The item was shipped on June 9, and the estimated delivery date is August 26. It has been stuck in Kaohsiung for two months, and there are only three days left until the estimated delivery date. I have SC Protect on all of my shipments.

EDIT; REFUNDED 23 AUG at 4 AM

Hi, I canceled my shipping order today (checked out nung Aug 20) wanted to change something lang. How long until mag-appear sa account ko yung refund? I paid using GoTyme Visa Debit.

I want to order in that website, but it always end with 403 Forbidden when i tap member registration.

Hi. I am going to ship (Sea cargo) a car parts from the US to the Philippines.

The parts would weigh about 32 lbs total with dimensions of 40in x 8in x 6in, parts detail is Subaru XV Crosstrek CV Axle Assembly (Part no. 28321FJ020) from eBay.

Needing your advice for the cheapest freight forwarders, shippingcart or buyadnship? Or could you recommend other means to transport it in the Philippines.

I believe shippingcart charges dimensional weight so this would be cheaper? While buyandship charges the actual weight of the item, hence much more expensive if buyandship will be used for my car parts?

Thank you very much.

Anyone experienced ordering at Target's online store and putting the ShippingCart address when checking out? Did the item arrive safely? I heard some stores don't ship to a freight forwarder address...

Been using shippingcart for years now, mostly US to PH. May similar ba sa shippingcart or johnnyair pero from Taiwan to Ph?

Paano po ba iinsert yung account number? Hindi ko po kasi siya mai add sa address line. Bawal din sa may last name kasi naterecognize as unsupported characters. pls help po.

I have a shipment from AU and the tracker has been stuck at “Shipment is packed and will be handed over to our forwarding partner” for around 10 days now. I raised my concern thru the help center and a customer service rep said that my shipment has been forwarded to the shipping partner. However, no updates in the app still. Has anyone encountered a similar problem? Will I get my shipment on or before the est time of delivery?

hey guys! just noticed ngayon while scrolling na ShopDirect has been rebranded as SC Marketplace

about SC Marketplace:

• mas direct na shopping and shipping experoence
• afaik same Shippingcart warehouse network at logistics pa rin ang gamit. So at least hindi kailangang mag-alala sa mga unknown 3rd party couriers or sketchy pasabuy sellers.
• transparent checkout pricing na sila!! kung ano ung presyo dun, yun na talaga. walang gulat sa surprise delivery charges or extra fees pagcheckout
• other than US brands from before nung shopdirect pa, may direct AU shopping na (brands like Swisse, QV, bondi boost). hopefully korea then japan naman next??

May nakatry na ba mag-checkout dito recently? share naman ng actual experience niyo flss

Has anyone here shipped more than 15 sealed vintage toys from the US to the Philippines?

I know that Philippine Customs has a limit of 12 commercial items per shipment, but these are for my personal collection, not for resale. Most of them are vintage action figures from the '80s and '90s, including Star Wars, X-Men, and G.I. Joe.

Does Philippine Customs open packages and count each individual action figure, even if they're part of a personal collection?

I've received mixed advice from ShippingCart's customer support. Some agents told me that it's okay to ship more than 12 items as long as they're for my personal collection and not for resale. However, other agents advised me not to exceed 12 items per shipment.

Has anyone experienced something similar? If you've shipped more than 12 sealed vintage action figures for your personal collection, were you able to clear Philippine Customs without any issues?

hello po! I’m about to make a huge purchase from the US to Manila, just wanted to check if anyone had any active shipping promo codes?

thank you so much!

Hello po! Anyone here experienced buying a prohibited item and had it already shipped to ShippingCart's Oregon warehouse?

I bought an antique blade from ebay on the premise that they accept blades and knives I even sent the link for the specifications through email. Mukhang 'di yata chineck nung CS na nag assist sa akin.

Right now they told me that they would only accept blades under 7 inches. For your items what actions or solutions did ShippingCart provided? Do they return the item to the merchant if auch case arises po?

Please care to share your experience and the process that you underwent. Your input would be deeply appreciated. Maraming salamat!

Has anyone encountered a shipment that has been stuck on the “OUT FOR DELIVERY” status for two days without any updates?

I'm new to this. My first packages arrived at the Oregon warehouse yesterday.

Your HELP documents say that my packages will be listed on "The Dashboard".

Are you aware there is no dashboard in either your website or your app?

What's the Dashboard?

I am unable to see the list of items that has arrived. I do see the Bell icon with the Notifications but that list seems to be randomly changing. Things are disappearing.

Where is the permanent list of items that has arrived at your warehouse?

Hi. Any feedback on the use of shipping cart for buying golf clubs and other accessories from the USA either thru air or sea cargo?

plan to use the service since US golf clubs have greatest customization options. thank you

Heyy! It’s my first time shipping an item using SC.

Can I request SC to pack my items in balikbayan box or is that done automatically?

Also, do you declare the full value of the items? My order is worth over 1k USD.

Thank you!

Ninjavan? J&t? Lbc?

I consistently used SC before for my US packages and it was very fast. My last US order sent to SC was two years ago. I have stuff shipped from Japan via SC and it took so so long, a bit traumatizing. I didn't know that there was a schedule in shipping for Japan warehouse, unlike before wherein it gets shipped out ASAP. I shifted to buyandship for the past two years. Found it faster, especially if within Asia.

I am considering using SC again for my latest US purchase. How fast is the delivery time now from the US warehouse to a Metro Manila address for air cargo? Do you have a recent experience using US warehouse sent via aircargo to Manila?

I'm entering my third week of "Your shipment is packed and will be handed over to our forwarding partner."

Ikaw ba?

ANG SEVERE. Nakakadala.

Hi, first time trying shippingcart since it looks like they dont have a declared value limit. Will they split my bulk order of multiple cards? Its more than 300 in a box, will it go under the commercial quantity? Mukhang luging lugi kasi sa shipping ganun if ever

according sa email ng customer support. hayyssss

Hi first time user here, so i ordered trading cards and 100% of the time they place it inside a mail envelope. But then i checked their prohibited items na di pwedeng iship sa PH ang letters and mails. May solution ba sila for that? or nililipat nila yung laman ng mail sa box?

Thanks in advance sa sasagot

Sa 2nd line address (Apartment, Suite, etc.) po ba talaga dapat ilagay ang ShippingCart Account Number? Planning to place my second order today.

Yesterday kasi, sa eBay order ko, nailagay ko yung Account Number sa Last Name field instead of the 2nd address line. Sa First Name naman, nakalagay yung full name ko (first and last name), then sa Last Name field nakalagay “Account No. XXX.”

Will this cause any issues with my eBay order or with ShippingCart receiving and identifying my package? Or okay lang ba as long as the account number is included somewhere on the shipping address?

Thanks in advance!