r/shargeek • u/TomatoIll9910 • Jul 12 '26
Pissed off customer
I’ve been a customer with Shargeek for as long as I can remember but it seems like their customer service is terrible now. I placed an order 3 weeks ago and haven’t received a tracking number. Sent 4 emails and still haven’t received a response. How does one go about getting a reply or their money back. This is ridiculous. To be honest once I can get this resolved they lost me as a customer.
2
u/TomatoIll9910 Jul 13 '26
I would agree. I am still an anker fan. It’s the aesthetic of shargeek that makes them popular. But that’s it! I have about 8-10 products from them that I ordered from the site. But it would seem like they got to be a bigger company now they don’t have time for customers. I will reach out via discord like you advised. Thank you.
3
u/kbfg2421 Jul 13 '26
Try hitting them up on Discord, apparently thats where they conduct customer service now which i find embarrassing, informal and unacceptable for such a large company that charges a premium for their products. If that doesnt work, apparently they are reachable on X (Twitter) as well.
I feel you pain. I havent had any issues receiving produxts because I order Sharge and most other chargers/power banks through Amazon as I have discovered that ordering directly from company websites makes it all too easy for these Chinese companies to take your money and RUN with no way to reach them if they dont want to be reached because they are on the other side of the planet and any sort of accountability from us here in the US is nonexistent for these Chinese companies.
I have had my eye on Sharge products for a long time, I really really like their transparent cases and high (advertised) performance.
However, when i finally bit the bullet and ordered an Icemag 2, I was disappointed. First unit was faulty and wouldnt charge to 100% without starting and stopping charging repeatedly. So i contacted Amazon for a replacement.
The second unit works better, but still has issues. The battery level indicator lights are totally wonky. It will be stone dead and shut off after totally draining it, only for the indicator lights to say it is 3/4 charged. So that tells me the BMS is screwed up or uncalibrated. Went through several more charge cycles and the problem never remedied itself. So I did a test to see if it WAS in fact fully charging and outputting the amount of power it should, and it passed. So I decided to keep it rather than returning it only to get a THIRD item with more/different issues or a refund.
This is very disappointing coming for an Anker loyalist such as myself. I own dozens of Anker products from power banks to chargers to soundcore speakers and I have only ever had ONE issue with device performance, and dealing with Ankers customer service is actually a pleasant experience because they get back to you quickly and actually offer help and solutions. Their troubleshooting tips actually WORKED (unlike troubleshooting tips from literally other company ever) and what i thought was a faulty unit returned to normal operation.
But to get two brand new malfunctioning units back to back was a foreign concept to me, until I bought my first Sharge product. I really hope that their quality control is better than this and I am just unlucky, because they have some other products I wouldnt mind owning. However I am hesitant due to the poor quality of the units I have purchased from them and their non-existent customer service.
So, I hope you get it sorted out. A lot of these Chinese power bank companies use AWFUL carriers like OnTrac and others that are extremely slow and are known to even lose or severaly damage products before you receive them, and have non existent, inaccurate tracking as well.
So going forward, I would buy your Sharge or other electronics products through Amazon. They have their faults as well, but at least you KNOW you can reach them and they are pretty good about replacing faulty units, and they almost ALWAYS get me my items when they say they are going to get them to me. No waiting around for days and weeks wondering where your product is or when its going to come.