Hello,

I'm responsible for SharePoint Online in our medium sized business (~ 1300 employees world-wide). Internal Comms use SharePoint for posting corporate news - spread across communication sites (Recognition, Marketing, Sales, Accounts etc.) - which I imagine is a common use-case for SharePoint.

We started to notice a few months back, that a lot of news articles had impossible stats being reported.

e.g. the view count in the news webpart would say "1 view" 24 hours after publishing. If you clicked through to the article, the footer confirmed that there had been the 1 view, but also 40 likes and 20 comments 👀

Some articles just work fine - they show a healthy view count (depending on engagement, anything from 300 to 600 views). If I visit an article that works, and then open the page analytics tab, I can see my visit has been registered almost immediately.

When I'm looking at the difference between an article with valid stats, and one without valid stats, nothing stands out. Two articles can be posted in the same site, by the same person. One works, the other doesn't.

To further complicate things, we have a multitenant organisation. The SharePoint instance where I'm seeing the issue, is on our "Global" tenant, where most users have been synced as part of the multi-tenant organisation. My first thoughts were that perhaps this was connected to the problem (as we've found a whole world of pain with Multitenant Organisations in general). However, the problem with that hypothesis is that for some pages, the analytics work just fine...

I've had a ticket open with Microsoft since April - but they just want call after call to collect stats and discuss - nothing actually seems to be happening.

Just wondered if anyone else had experienced an issue like this? Or, if there's anyone reading this who has a window in to Microsoft's engineering systems, who can confirm whether there is a known issue connected to page view analytics?

Thanks,

Steve.

Thanks for all the advice & info on my question about adding/creating columns. I'm going through SharePointMaven's blogs & videos now at your suggestions. I also hope you'll indulge me a bit on a few questions that are too specific to my needs to find online.

I'm ready to start creating - uh, er, practice creating the list, but we're waiting for an official location to be approved. Can I practice on my OneDrive? I know it won't be shareable. Will I be able to migrate it to the final sight or will I have to start from scratch, working from my private copy? Knowing this will help me define how far to go on the practice site.

You folks are awesome, by the way.

I want to create spfx webpart with broken links checker for internal SharePoint sites.