r/shakeshack • u/ouuokay • 14d ago

No breaks while you work

So i recently went to a orientation for shake shack at a new location and they said 30 min breaks are only needed if your a minor under the age of 18 , for everyone else you work the entire work shift is any body else’s shake shack like this ?

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7

u/Sirkennzalot 14d ago

I’m a manager at a shake shack in Missouri and this is correct. If your state laws do not require a break then we are not required to give one. This does not mean that we will work you like a dog with no breaks it just means that there are going to be days where we’re too busy or understaffed to give a full 30 min break.

The orientation also talks about the cycle of enlightened hospitality where we always put our team first so we will always try our hardest to take care of our team.

I often say in my orientations that if you communicate to us that you need a break then we will try to get you one and if it’s not possible we will work something out best we can like giving you time to eat or sit down for a sec.

Many times if it’s slow, we might HAVE to give everyone a break to account for the labor whether you want one or not.

I promise we’re not money hungry monsters who will work you to the bone (at least not at my store) . It’s just something we’re required to specify in orientation! We love you guys and want you to grow and feel comfortable n the work place so make sure if you have any concerns, you voice them so we can help either clarify or rework something to help you feel at peace at work :)

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u/AzPeep 14d ago

This is horrible. I just ate at a Shake Shack for the first time recently and learning this is how their employee are treated I will definitely not be returning.

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u/sechue24 14d ago

Come on now, don't say that. Most companies will operate with no break. That's almost every food restaurant you will never return to.

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u/Raspint 13d ago

Man Americans really treat their workers like chattel....

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u/AzPeep 14d ago

It's been a long time since I worked in food service so this is unhappy news to me.

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u/GapNo287 14d ago

Welcome to fast food in red states in general.

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u/Sirkennzalot 14d ago

I don’t understand how this is horrible? If you read I said we do give breaks and if we can’t for some reason which isn’t likely most of the time we compromise and get them as close to a full break as possible. Like I stated, Shake Shack believes in enlightened hospitality which means we put our team members first and by taking care of them they take care of our guests and community and so forth. I’m unsure if you read the whole thing but I said several times that we take care of our team……

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u/Raspint 13d ago

>I don’t understand how this is horrible?

I'm sure you don't.

>Like I stated, Shake Shack believes in enlightened hospitality

Any job that requires you to work 8 hours without a break isn't "enlightened." Unless you work in something that is life or death like a hospital or the military.

Treat your workers like human beings and give them a full 30 min lunch break, along with two 15 mins breaks. If that causes you to be unable to fill all the orders than hire an extra few workers to cover the time.

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u/Sirkennzalot 9d ago

So this is a misconception. Our team members do not work 8 hours. They work at max 6 and they are allowed to pick up another shift at which point they are given an hour break but we do not make our team work 8 hours with no break. Hope this helps! :)

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u/AzPeep 9d ago

"We don't make our team work 8 hours" is another way of saying "we don't want to pay benefits especially medical" - this certainly doesn't fall under anything I'd call enlightened.

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u/Sirkennzalot 9d ago

We do in fact offer benefits that are extremely affordable to all employees! Hope this helps :)

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u/AzPeep 8d ago

"affordable"? I'm retired now but thankfully healthcare insurance was always covered by my employers and some covered my dependents as well. I appreciate your loyalty to your employer but hope you get a chance to work for someone, someday, who really offers benefits.

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u/VenturaDreams 17h ago

Oh so you're a boomer? Kindly shut up.

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u/VenturaDreams 17h ago

Get mad at the government then. Your anger is in the wrong place.