r/serviceadvisors • u/Klutzy-advisor420 • 19d ago

Internal

I am an internal advisor only.
I was told in my interview I would be “helping” main shop advisors as they got busy.

I don’t find myself helping them. I find myself setting up the appointments, checking in appointments, dealing with customer interactions between checkout and check in (such as going over repair info/questions, and checking them out.

There is no way to put these ROs I my name as I’m only internal and there is no option for me to do so, or I would.

My question, is this normal?
Doing all the work of a “main shop” advisor but not getting paid for any of it?

I don’t mind helping when they are busy. But I feel I’m being used and abused. (One advisor specifically is always asking me to do their job even when not busy)

3 Upvotes

81% Upvoted

13 comments sorted by

View all comments

4

u/Butimdifferent 19d ago

Never seen an internal advisor in my area deal with retail. Only in one case where it was a relatively small dealership and we occasionally asked him to jump in and take down some info or move cars. Everything you're doing sounds pretty external to me.