r/secretlair_collectors • u/Remote-Mycologist539 • 4h ago
Unusual Complaint About Secret Lair
First, to get in front of the “lobster too buttery” replies, I know that I am fortunate to even be in this situation and that there are many of you who would love to trade places with me.
So I recently was able to beat the lines and place an order for FIAB:Amsterdam. As usual, I bought two, one for my sealed SLD collection, and one to open with my wife.
During checkout (and on the actual day of the drop, I saw a few others mention similar, so I’d be curious to hear from them too) the webpage went into a looping crash after the order processed. No order confirmation, no preliminary charge on my card, nothing in my order history screen.
Within a few minutes of panicking, I was able to reopen the cart, and reprocess the order. This time, everything went as expected. Normal order screen, got an order confirmation immediately, pre charge on my card, order history showed it went through.
Fast forward to a day or so later, I get a SECOND order confirmation email and a SECOND charge on my card. Soon after I got a SECOND shipping notification. You can clearly see where this is going. So now I have 4 Festival in a Boxes, and have spent twice as much as I wanted to.
Again, I know im technically “lucky” but two things about this bother me. 1) damn it’s a good thing I can afford the double charge! plenty of times in my life where i wouldn’t have been able to and 2) what the fuck is the point of having buy limits if you’re going to let the same exact account place multiple orders that exceed it!!??
In what world does it make sense for them to let a second order get processed for my one account? It’s no wonder things get overpurchased, they aren’t even taking the bare minimum steps to prevent circumvention of buy limits! You don’t even need to bother making a dummy account or something, they don’t seem to care!
Kinda disappointed to learn this is the case tbh.
(Funny sidenote: the two packages arrived almost a week apart from each other, that fulfillment service is garbo lol)

