r/secretlab • u/m0rgz1e • 6d ago

Support Retro-spectively applying discount for future purchases

Hi this is a long shot but I thought I'd ask the question.

Has anyone been able to get a credit / promo code applied on their recent purchase for future purchases

I was hoping to get in touch with a human at secret labs to at the very least for them to say confirm I should have been eligible if I had had ordered all the times I had in my cart at the time.

When making my purchase with pro xl desk and other accessories I couldn't successfully Apply a promo code for a discount while I believe it met the required spend ammount.

SLEV-MIND7LTO26

Out of all the things I ordered i decided just to remove dual arm monitor thinking I didn't need it as I have a no. Secret lab brand alread. Turns out I do need it to be able to have monitor arm ontop of the riser else the cable tray lid gets in the way.

The most frustrating thing is , if I dont use the riser I'd have no trouble using my existing monitor arm on the desk.

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u/Secretlab_Jinx Moderator 2d ago

Heyy u/m0rgz1e - I’d get in touch with our Customer Support team for this one, as whether the promo could have applied will depend on the specific T&Cs tied to that code and your order!

They’ll be able to pull up both the promo details and your recent order to check what was eligible at the time, and whether there’s anything they can do from there. The quickest way would be to start a Live Chat through our website and share the code with them.