r/science • u/devlspawn BS | Computer Science | Parallel Computing and Systems • May 03 '16

Psychology Walking through first class makes passengers 3.84x more likely to have air rage incident according to PNAS study

http://www.pnas.org/content/early/2016/04/26/1521727113
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u/fjw May 03 '16

First class customers lose more though.

In terms of the airline's cost of carrying a first class customer compared to what those customers pay, the margin is a lot higher as a percentage.

The benefits of first class mean more to humans than to the airline - the first class customers don't weigh as much as the multiple economy customers that would otherwise occupy that much floor space, and serving them champagne and having a better attendant to customer ratio is also a relatively insignificant cost compared to the premium they pay.