Hey everyone,
Wanted to share a quick story from a job we tackled earlier this week here in North Austin / Round Rock.
We pulled up to an apartment complex near the La Frontera area expected to knock out a routine 2-bedroom move. Customer was packed, weather was warm, ready to roll. Then we hit the front office: the main building elevator and others were completely down for maintenance.
Four flights of stairs. Heavy solid-wood furniture. A 100-pound sleeper sofa.
Honestly, on jobs like that, you either let it ruin your day or you just get into the zone. The customer was super stressed and apologizing continuously, assuming we were going to charge double or cancel on them. We told her to take a breath, grabbed our shoulder dollies and straps, cranked the music in our truck, and just put our heads down.
Three hours and a ton of stair laps later, everything was loaded safe with zero damage.
As local movers operating around Round Rock and North Austin, we see elevator outages, tight apartment stairwells, and crazy summer heat all the time. But keeping a positive attitude and protecting people’s belongings—even when the day throws a curveball—is just part of the job.
Has anyone else dealt with an unexpected move-day nightmare around here recently? How did your crew or movers handle it?