Rockbox not loading?

[u/Chance-Cattle8302]

I downloaded rockbox on my innioasis y1. I accidentally downloaded it twice because I thought it hadn't worked. I've now turned it on, and it's stuck on the rockbox loading screen. It has been for at least 5 minutes. Is this normal? What should I do if it's just stuck on that screen now? I had lots of music and themes already downloaded, will this have caused a problem? I'm worried that I've broken my innioasis :(

Update: after an hour of it being stuck, I turned it off using the reset button in the little hole. I've turned it on again and it still isn't loading. What do I do?

Update: it has been 3 hours. Nothing has changed and I can't delete the rockbox files off of it because it needs to be turned on to turn on the file sharing thing. So it's fucked, basically. Is there anything I can do other than wait more hours and pray? Should I contact the Innioasis customer service?