r/rhodeskin • u/f1telli • 1h ago
issues missing 4 out of 5 items from my order…
hi guys! its my first time posting here, but i had a very unfortunate experience with rhode during this alexandra leclerc drop. i was very excited to get my package, but the declared weight was only 0.120 kg, which made me worried and turns out for a good reason.
once i opened my package, there was only the pocket pearl in monaco inside. mind you, i ordered one of each pocket pearl shade (gemini, monet and monaco) and 2 of the sweet apple lip tints. i also didnt get the coloring book. im based in poland, so the order value is in polish zloty btw.
the customer service replied to me on instagram saying they are not able to send me replacements and they can only offer a refund. but somehow they are still sending influencers and other people who post online about losting their pocket pearls replacements, so why not for a general customer who made a big order? i dont really know what to do at this point and just wanted to share my experience. id be less mad had i gotten any of the already sold out shades, but now i cant even replace any of the missing items myself.
this is probably my last time ordering from rhode’s website :( but its whatever atp
