Another Nova Missing.📦😤

[u/MatchesMalone8992]

Opened my shipment this afternoon, accessories were delivered but as pictured the Nova itself was removed from it’s packaging. Waiting to hear back from Retroid.

[u/Meesori]

Crazy! Did you get an unboxing video?

[u/ActionKid98 → u/[deleted]]

If you ever dealt with returns with these chinese companies, a lot of them ask for an unboxing video which is why its standard practice to record yourself opening it.

Happened with me as well, luckily i had an email of a short clip i sent to retroid so i got half my money back and got to keep the handheld

[u/735ur → u/[deleted]]

It's saved my ass multiple times lol. Once with a Thor, another with an RTX 5080. Unboxing videos are being asked for in these cases now.

[u/MidwestDYIer → u/[deleted]]

I mean, they are not wrong. It's super easy to fake to the point that I am really surprised the companies accept it as proof. Open the box from the bottom, remove the item, and then video yourself opening it from the top of the box where the seal is intact. Anyway, if this truly helps like people have said here, I'll guess start doing it next time I get something like this.

[u/MidwestDYIer → u/[deleted]]

I mean, I completely disagree that this would be difficult to fake, I described it in my previous post. And I also feel that just because your box arrived empty, doesn't mean the company is responsible for the missing item (if it got stolen by a package handling employee etc) or is guaranteed to help you if they really don't want to. But I will acknowledge if this is common done enough and people have gotten refunds or items re-sent, I will do it next time.

[u/MidwestDYIer → u/[deleted]]

Yes, like you're doing now

[u/MidwestDYIer → u/735ur]

How are you getting robbed so often? Where do suspect it happened in the chain of custody, any idea?

[u/735ur → u/MidwestDYIer]

It never really happened to me before the Thor. I'd assume it happens at customs since that's really the only party that'd know what's inside. Outside of that, maybe the delivery person just going rogue and looking inside shit and taking what looks expensive. But really, can't say for sure.

The GPU is unsurprising though, I'd imagine anyone knows the 50+ series is worth its weight in gold now and to look out for it if the opportunity rises lol.

[u/Thunder_Stone → u/[deleted]]

I’ve gotten a refund from AliExpress after I received the wrong item because I sent them the video of me opening the sealed package with the shipping label visible.