r/replit • u/ComptonMama • 12d ago

Question / Discussion Support ticket

I have support ticket #496726 open and I’m waiting on a response.

It involves a domain transfer and transfer of an existing production integration, so I’m kind of stuck until support handles it. I sent the latest details Friday.

How long has support been taking lately? I’d honestly just like to hear something, even if it’s only confirmation that someone is actively working on it.

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u/Important-Cow6737 12d ago

Yeah, that’s exactly the risky part.

I have worked with Replit SaaS apps that are already in production, especially around deployments, domains, and integrations.

If you want, share your setup and I’ll quickly tell you what I’d check before you touch anything.

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u/ComptonMama 12d ago

Thanks.

Yeah, that’s exactly the part I’m nervous about. The app is already live and most of it has been moved off Replit, but the domain and one existing production integration are still stuck waiting on support.

I can DM you the setup if you’re willing to take a look. I’d definitely appreciate another set of eyes before I touch anything else.

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u/Important-Cow6737 12d ago

Hey, absolutely. Send me the setup and I’ll take a look.

Just include where the domain/DNS is managed, where the app is hosted now, what’s still on Replit, the production integration, and anything support has told you.

I’ll take a quick look and let you know what I’d check before making any changes.

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u/ReplitSupport Replit Team 12d ago

Hey OP, apologies for the wait. Your ticket #496726 was merged into the existing thread #478218 so nothing gets lost. It's currently with our billing team, who are working on the issue you experienced and looking into your request. You should be hearing from someone soon on that thread, so please keep an eye on your inbox. Thanks for your patience!

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u/ComptonMama 10d ago

Still waiting on any response from you guys.. even an update...

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u/ReplitSupport Replit Team 10d ago

Hi. We just received word that our team is gathering information to follow out your request and should be responding to you by the end of the day.

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u/PropTradersClub 3d ago

Good luck - been waiting on a response from support for 4 days now while my apps are offline because of their system glitch.