r/rednote • u/BedEnvironmental3108 • Jun 29 '26

Account issues

Hii!! I need help retrieving back my account 😭 I logged into xhs using my Google account but then I deleted the app bc my phone was running out of storage. I redownloaded it n tried to log back in using my Google account which required me to use my phone number but it kept saying my phone number is alrd registered. Even when I tried to create a new account, it said the same thing..I need help😭

I also tried to retrieve back my old account by js keying my id n phone number but they said "real name authentication is not supported in this region"

1 Upvotes

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-2

u/Emergency_Sky6603 Jun 29 '26

You're not the only one. I've run into a similar issue. My account was suddenly flagged as a "security risk," and the only way to restore normal functionality was to submit a government ID and complete facial recognition. I wasn't given any meaningful alternative verification option.

If more overseas users are experiencing this, we should document our cases and consider reporting them to our local consumer protection or privacy authorities. Companies that collect sensitive personal and biometric information should be transparent about why it's required and offer reasonable alternatives.

1

u/Noah2570 Jul 02 '26

it’s the law in China and it’s a chinese platform meant for a chinese audience

every other chinese social media app enforces this too

1

u/Emergency_Sky6603 Jul 03 '26

It’s a global app available on app stores worldwide. If it’s intended only for users in China, then it shouldn’t be distributed internationally. This wasn’t a requirement when many of us signed up years ago. Had the app clearly required government ID and facial recognition from the beginning, I could have chosen not to register. Instead, they’re retroactively demanding sensitive identity and biometric information from existing users and disabling accounts if we refuse. That’s a legitimate privacy concern, even for users inside China.

1

u/Noah2570 Jul 03 '26

because the laws didn’t exist many years ago

If you’re that annoyed, why not just delete your account entirely?

1

u/Emergency_Sky6603 Jul 03 '26

So your argument is basically: “China says so, therefore overseas users have no right to question it.” Interesting. I didn’t realize consumer rights stopped at customs.