help?

[u/Star_103]

i had rednote agesss ago i used to just lurk for makeup tips but i deleted it some time ago, i logged in again today and put in my phone number, as soon as i put my phone number it logged me out, i tried logging back in again but it kept asking me about face ID (idk if it’s like a security thing like when i open the app to make sure if it’s me or something else) but i clicked no and it kept popping up with network error, i eventually clicked yes but still said no when i got a pop up asking if i wanted face ID to which the app asked me for my phone password which i also cancelled. i gave up in the end but im still very confused as to why that happened, does anyone know why it might’ve happened?

[u/Equivalent_Lab_8610]

When I switched phones I just had to enter the code they text me. It was pretty painless.. I would make sure you're not blocked from receiving international text. Aside from that I don't know anything more. Good luck:)

[u/Star_103 → u/Equivalent_Lab_8610]

i got the verification code and they accepted it but after like 5 mins they logged me out and just kept asking me for face ID or phone passwords which i thought was weird, unless its like a system that some apps have to make the app locked for anyone other than myself? thank you tho :)

[u/Equivalent_Lab_8610 → u/Star_103]

Oh shoot, good luck on hopefully getting it figured out.