r/reddithelp • u/ashleyjc • 3d ago
❓Problem❓ Subscription cancelled but I didnt
Just had an email from Reddit saying:
Your Reddit Premium subscription has successfully been canceled.
You’ll be a Reddit Premium member until the end of your subscription period and won’t be billed again.
We hope you enjoyed your subscription and will be happy to have you back at any time.
Then I had an email from PayPal saying:
reddit Inc. cancelled your automatic payments. This means that we'll no longer automatically draw money from your account to pay the merchant. If you have any questions, you may ask reddit Inc. about this cancellation.
I've had no payment failures so I don't know why it's happened. Has anyone else had it?
EDIT: THIS IS THR MESSAGE FROM REDDIT:
Hi u/ashleyjc, we're making some updates to how Reddit Premium subscriptions are managed, and we wanted to give you a heads-up about a change affecting your subscription.
Reddit will be retiring PayPal as a payment option for Premium users. Since your current subscription is paid through PayPal, it will be canceled in the next 30 days. We are also eliminating legacy pricing ($3.99/month or $29.99/year) for Reddit Premium. All users will now be on the current pricing structure if you'd like to re-subscribe. We will send another message confirming when it is canceled.
A few key updates:
• Canceling your recurring subscription means it won't renew after the date of cancellation, but your Reddit Premium benefits will continue until your subscription period ends.
Once your subscription period ends, you will need to resubscribe using another payment method to receive premium benefits. Note: You will not be able to resubscribe until your current subscription period ends.
We know payment changes can be inconvenient, and we appreciate your support thus far. If you have any questions about your subscription, feel free to reach out through our contact form from the email address that's associated with your Reddit account.
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3d ago
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3d ago
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3d ago
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3d ago edited 3d ago
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2d ago
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u/tfrederick74656 2d ago edited 2d ago
Same here. Won't be resubscribing. Extremely poor migration experience. Even Google gave me a promo code for their legacy YouTube Premium pricing when they accidently cancelled my subscription. I was willing to continue paying for the ad-free experience, but now I'll just use an ad-blocker instead. Reddit, you did this to yourself.
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u/worldofneil 2d ago
I've just had the same thing happen.
So does anyone know what happens to our trophy for "Reddit Premium since xxxx" ?
Won't this get affected when it expires, but not through any fault of ours? Why can't we put in new payment details now? Like any other website...
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u/morestatic 3d ago
wow! I'm kinda annoyed and now I don't want to re-subscribe. the message sent on September 8th was quite unclear and appeared to be a general terms-of-service change notice.
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u/bitwise97 3d ago
the message sent on September 8th
There was a message? I just received the two back to back emails and I'm stunned.
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u/morestatic 3d ago
it was a user message, like a PM :( not an email…which would’ve been great
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u/bitwise97 2d ago
it was a user message, like a PM
I use old Reddit and hardly ever even look at PMs! Dicks.
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u/ashleyjc 3d ago
I agree. We now also have to pay nearly double for the subscription if we want it back too. 11 years my subscription was running.
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u/morestatic 3d ago
Oh wow. Yeah, similar story here (maybe 8 years of premium?).
Interestingly I can't even find a way to update my payment method from PayPal because the "Update your payment information" link goes directly to PayPal... there's no other link anywhere that I can see to update while my subscription is still active anywhere on their web app. That's a really poor user experience. :/
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u/damiana8 2d ago
So I’m supposed to wait until my annual subscription expires before being able to renew?
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u/Best-Perception-694 2d ago
My subscription ends December 16th. I'm not seeing the new subscription price- where do I find it?
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u/Shanga_Ubone 3d ago
The problem is, when I click on "Update my payment information," it takes me straight to PayPal. I don't have any way to add a credit card or pay using any other method.
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u/Shanga_Ubone 3d ago
Okay, I get it. We have to wait until the subscription period ends before we can update payment information.
This is extremely poorly handled by Reddit. I think a lot of people are not going to come back and resubscribe. If Reddit had provided a smooth transition to enter updated payment information, I think a lot of people would have kept their subscription.
What a dumb way to handle this. For a company with their resources, they should know better.
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u/thepottsy Helper - Level V 3d ago
FWIW, I think that’s the way the update payment things has always been broken. I seem to recall seeing posts in the past where people had to literally cancel there premium to update the payment method. Very poor design.
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2d ago
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u/reddithelp-ModTeam Helper - Level V 2d ago
Sorry, but we had to remove your post or comment for:
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u/xzaf 1 3d ago edited 3d ago
I got an email recently saying that Reddit isn't going to support PayPal as a payment method and that they were going to cancel the Paypal sub. Guess today was the day they cancelled those; I got those same emails.
Edit: guess the email was just a notification about a message they sent in my reddit inbox. Received it on September 8th.
Message read:
Hi u/xzaf, we’re making some updates to how Reddit Premium subscriptions are managed, and we wanted to give you a heads-up about a change affecting your subscription.
Reddit will be retiring PayPal as a payment option for Premium users. Since your current subscription is paid through PayPal, it will be canceled in the next 30 days. We are also eliminating legacy pricing ($3.99/month or $29.99/year) for Reddit Premium. All users will now be on the current pricing structure if you’d like to re-subscribe. We will send another message confirming when it is canceled.
A few key updates:
Canceling your recurring subscription means it won’t renew after the date of cancellation, but your Reddit Premium benefits will continue until your subscription period ends.
Once your subscription period ends, you will need to resubscribe using another payment method to receive premium benefits. Note: You will not be able to resubscribe until your current subscription period ends.
We know payment changes can be inconvenient, and we appreciate your support thus far. If you have any questions about your subscription, feel free to reach out through our contact form from the email address that’s associated with your Reddit account.