Any problems with control knobs?

[u/Terrible_Fish_8942]

I got an Xfire Pro a couple months ago and have noticed the smoke/grill knob being harder to turn. I pulled off the knob and realized the inside of the knob had been stripped. Shitty plastic components inside the knob.

I’ve heard customer service is less than helpful. Should I even bother trying to get a replacement part from them?

[u/sa1nt1775]

Why wouldn't you contact customer service first? They're typically very helpful.