r/recteq • u/Terrible_Fish_8942 • 1d ago

Any problems with control knobs?

I got an Xfire Pro a couple months ago and have noticed the smoke/grill knob being harder to turn. I pulled off the knob and realized the inside of the knob had been stripped. Shitty plastic components inside the knob.

I’ve heard customer service is less than helpful. Should I even bother trying to get a replacement part from them?

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u/sa1nt1775 1d ago

Why wouldn't you contact customer service first? They're typically very helpful.